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Skills

  • Achieving Top Sales in 2021
  • Cold calling
  • Customer feedback collection and utilization
  • Achieving High Sales During Peak Seasons
  • Supervision
  • Project organization
  • Call Quality Assurance and Monitoring
  • Managing Client Acquisition and Growth
  • Documentation
  • Problem resolution

Work Experiences

  • Attracted 8 new enrollees.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved this in 18 months.
  • Closed $3 deals during peak seasons.
  • Collected and analyzed data from 5 customer calls.
  • Overcame objections by employing friendly and persuasion tactics.
  • Transported Asana to three years customer locations.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Assisted in launching a customer loyalty program that attracted 7 new enrollees within the first one year.
  • Achieved a 26% improvement in handling service issues.

Summaries

  • Analyzed conversion data.
  • Addressed inquiries within three years per call.
  • Achieved this in the past year.
  • Adept at refining sales scripts.
  • Collaborative team player with a deep understanding of cross-selling techniques, helping the team boost sales conversions by 75%.
  • Telemarketer with a flair for sales and marketing who is persistent and highly motivated.
  • Within Customer Service, senior Customer Service Telemarketer and outstanding performer in client relations and workflow optimization.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Award-winning telemarketer with a proven ability to exceed expectations in fast-paced, high-stress work environments.
  • Telemarketer with a strong desire to provide excellent customer service.

Accomplishments

  • Featured as top-performing telemarketer in the Pacific Northwest for maintaining the lowest customer churn rate during 2017, outperforming team targets by 49%.
  • Resolved product issue through consumer testing.
  • Generated $133,000 in upsell opportunities through proactive client outreach and cross-promotion strategies.
  • Trained new hires on CRM Asana data entry, improving team accuracy by 50% within their first 18 months.
  • Collaborated with marketing and product teams to promote cross-sell services, securing $216,000 in additional annual revenue.
  • Spearheaded a customer feedback initiative that resulted in a 15% improvement in the resolution time of recurring service issues.
  • Collaborated with IT team on the rollout of a new CRM system, increasing operational efficiency and decreasing data retrieval time by 35%.
  • Successfully managed a portfolio of 13 VIP clients, generating $193,000 in inbound sales through strong customer relationships.
  • Led a team effort that increased customer engagement by launching a Jira that garnered 9 interactions in the first one year.
  • Instrumental in reducing customer complaint volumes by 55% through targeted training initiatives and proactive customer service practices.

Affiliations

  • National Association of Social Workers
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Multichannel Customer Experience Professionals Association (MCEP)
  • Customer Relationship Management (CRM) Society
  • National Customer Service Association (NCSA)
  • Society for Consumer Affairs Professionals in Business (SOCAP)
  • Certified Professional Customer Service Representatives
  • Direct Marketing Association (DMA) Telemarketing Association

Certifications

  • Google Analytics for Business Fundamentals Certification
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Contact Center Performance Improvement Specialist - Northwind
  • Certified Public Accountant
  • Certified Customer Service Professional (CCSP) - Beacon Labs
  • Project Management Professional (PMP)

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