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Skills

  • Risk management processes and analysis
  • System equipment
  • Business operations
  • Vehicle theft protection
  • Supervision
  • Local directions
  • Dinner service planning
  • Report writing
  • Operational improvement
  • Guest service

Work Experiences

  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved a 38% improvement in ticketing accuracy.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved a 58% improvement in response time.
  • Answered 6 calls per the past year to help customers with their questions and concerns.
  • Procedure helped me achieve $190,000.
  • Filed a complaint about illegal parking jobs.
  • Accommodated a surge in guest arrivals.

Summaries

  • Clear understanding of process improvement and cross-functional collaboration as well as data analysis training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Strengths in risk assessment and performance reporting backed up by Transportation training.
  • Achieved 58% fewer retrieval errors.
  • Achieved 76% improvement in guest satisfaction.
  • With a calm demeanor, great at prioritizing tasks and resolving issues.
  • Looking to work for a fantastic hospitality company.
  • Achieved a 28% operational efficiency boost.

Accomplishments

  • Collaborated with team of 14 in the development of method.
  • Streamlined the vehicle drop-off and pick-up process by implementing an automated tracking system, which decreased average wait time by 12 minutes.
  • Executed valet services for sporting events, managing up to 8 vehicles in high-pressure and time-sensitive environments while maintaining service quality.
  • Coordinated valet services at high-profile venues, managing a team of 9 valets and ensuring smooth operations for events exceeding 18 attendees.
  • Led contingencies for high-volume events involving more than 15 vehicles, ensuring seamless parking services and eliminating traffic bottlenecks.
  • Developed and maintained KPI dashboards to track valet efficiency and response times, resulting in a 45% improvement in overall service speed.
  • Implemented and monitored real-time vehicle tracking systems, reducing vehicle retrieval times by 72%.
  • Managed valet operations for 16 locations, enhancing communication processes between the corporate office and valet teams, improving policy adherence by 82%.
  • Led team to complete valet services for 12 cars during peak events, maintaining optimal performance with zero service disruptions.
  • Reduced vehicle damage claims by 64% through the introduction of enhanced training on parking safety standards.

Affiliations

  • Affiliate Member of Business Improvement Districts (BID) for Parking Solutions
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Fleet Safety Institute - Certified Valet Safety Officer
  • Parking Today Networking Conference 2016
  • National Parking Association (NPA)
  • Hospitality Industry Valet Customer Service Training Program 2017
  • American Customer Satisfaction Index (ACSI) Training
  • National Association of Social Workers
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Accredited Valet Parking Service Operator (AVPSO) – procedure
  • CompTIA Security+
  • Certified Professional Logistician (CPL) – metric
  • Project Management Professional (PMP)
  • Certificate in Advanced Team Leadership – method
  • Leadership Development and Mentoring Program Certification – Jira
  • Staff Performance Improvement Specialist – initiative
  • Certified Performance Consultant (CPC) – metric
  • SHRM Certified Professional (SHRM-CP)

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