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Skills

  • Project organization
  • Workflow planning
  • Business operations
  • Client communication and negotiation
  • Bookkeeping
  • Dispute resolution
  • Time management
  • Payroll and budgeting
  • Data entry
  • A/R aging analysis

Work Experiences

  • Assumed control of a department with 14% overdue accounts.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved a 28% decrease in bad debt.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Achieved zero audit issues.
  • Restructured installation processes and staff teams, resulting in a 2% increase in productivity.
  • Based on receivables data.
  • Awarded President's Club in 2024.
  • Created and enforced credit policies that led to a 46% decrease in bad debt over 6 months.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.

Summaries

  • Highly skilled in project management terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Achieved a 47% improvement in reporting accuracy.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Accelerated cash flow.
  • Mandarin and Portuguese are both conversational.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Team player who is methodical and detail-oriented and has expertise in vendor management.

Accomplishments

  • Drove the execution of new cash application protocols, decreasing cash application errors by 76%.
  • Developed AR aging dashboards in Microsoft Excel to provide executives with real-time visibility, reducing overdue invoices by 32%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded an audit-ready documentation process that resulted in zero exceptions during 11-year audit and compliance checks.
  • Reduced customer payment cycle for major clients from 8 to 12 days, boosting short-term cash forecasting accuracy by 63%.
  • Collaborated with sales and legal to restructure terms for 13 high-volume clients, improving on-time payments by 79%.
  • Reduced company write-offs on bad debt by 83% by proactively managing high-risk accounts.
  • Managed customer credit accounts with a portfolio exceeding process, ensuring proper credit risk handling and agreements for long-standing clients.
  • Improved DSO (Days Sales Outstanding) by 34% days through more effective payment reminders and enhanced customer communication.
  • Documented and resolved category which led to method.

Affiliations

  • Receivables Management Association International (RMAI)
  • Association for Finance and Insurance Professionals (AFIP)
  • International Association of Accounting Professionals (IAAP)
  • Association of Certified Fraud Examiners (ACFE)
  • National Association of Black Accountants (NABA)
  • International Council of Nurses
  • Certified Credit Executive (CCE) credential from NACM
  • Project Management Institute
  • Finance and Treasury Club program
  • Institute of Finance & Management (IOFM)

Certifications

  • Certified Cash Manager (CCM) - Association for Financial Professionals
  • Certified Financial Risk Consultant (CFRC) – International Association of Financial Consultants
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Credit Risk Manager (CCRM) – NAFC
  • Lean Six Sigma Green Belt Brightline
  • Certified Public Accountant (CPA)
  • Certified IFRS Specialist – Chartered Institute of Public Finance
  • Certified Business Analysis Professional (CBAP) - IIBA
  • Certified Business Analysis Professional (CBAP)
  • Oracle Fusion Financials Cloud: Accounts Receivable Implementation Essentials

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