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Skills

  • Credit and collections
  • Bad debt recovery strategies
  • Presentation design
  • Bookkeeping
  • Metric equipment
  • MS Office
  • Staff training and development
  • Problem resolution
  • Strategic planning
  • Client communication and negotiation

Work Experiences

  • Achieved reduction over 6 months.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Collaborated with external auditors for annual A/R review, ensuring an error-free audit for 3 straight years.
  • Intervened between Accounts Receivable Operations Supervisors during arguments and diffused tense situations using team leadership and data analysis.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on vendor management and risk assessment.
  • Collaborated cross-functionally with sales, accounting, and customer service teams to resolve client disputes, decreasing overdue accounts by 47%.
  • Collaborated with finance.
  • Awarded President's Club in 2024.
  • Achieved this reduction within one year.
  • Consolidated procedures across multiple regions.

Summaries

  • Mandarin and Portuguese are both conversational.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Achieved a 56% reduction in bad debt.
  • 7 years of experience.
  • Highly skilled in project management terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 47% improvement in reporting accuracy.
  • Achieved a 59% error-free completion rate.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Accounts Receivable Operations Supervisor.
  • 11 years of experience streamlining processes, managing talented team members, and performing workflow optimization by an educated professional.

Accomplishments

  • Worked closely with the legal team on escalated delinquent accounts, resulting in the recovery of metric in overdue amounts.
  • Developed a credit limit approval process with finance, cutting down credit approval delays by 35%.
  • Increased AR performance by 28% by identifying bottlenecks in the payment process and resolving them in collaboration with the larger finance team.
  • Managed customer credit accounts with a portfolio exceeding process, ensuring proper credit risk handling and agreements for long-standing clients.
  • Increased customer account reconciliation accuracy by 72% by implementing automated reconciliation processes.
  • Reduced customer payment cycle for major clients from 8 to 12 days, boosting short-term cash forecasting accuracy by 63%.
  • Drove the execution of new cash application protocols, decreasing cash application errors by 76%.
  • Standardized reporting procedures for aged receivables, reducing month-end closing cycle by 53% days.
  • Created and monitored KPIs for the AR team, resulting in a 24% increase in collection efficiency.
  • Collaborated with IT to automate the processing of incoming payments, reducing manual posting time by 83% hours per month.

Affiliations

  • Society of Human Resource Management
  • Certified in Financial Operations (CFM) certification
  • Certified Accounts Receivable Professional (CARP) certification
  • International Association of Administrative Professionals
  • American Marketing Association
  • Freemason
  • Certified in Production and Inventory Management (CPIM)
  • International Credit & Trade Finance Association (ICTF)
  • Association of Information Technology Professionals
  • Certified Treasury Professional (CTP) Credential

Certifications

  • Certified Credit Executive (CCE) - NACM
  • Advanced Certificate in Accounts Receivable Procedures – IAPP
  • Certified Accounts Receivable Specialist (CARS) - Summit Group
  • Oracle Fusion Financials Cloud: Accounts Receivable Implementation Essentials
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Certified Corporate Performance Management Professional – Vantage
  • Certified Risk and Compliance Management Professional (CRCMP) - initiative
  • Certified Collections Professional (CCP) - ACA International
  • Apple Certified Associate (ACA)

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