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Skills

  • Process streamlining
  • New product launch strategies
  • Distribution center management
  • Communications
  • Foot traffic analysis
  • Customer service initiative development
  • Organization
  • Loss prevention collaboration
  • Conflict resolution
  • Process and procedure development

Work Experiences

  • Achieved a 69% reduction in shrinkage.
  • Successfully introduced new product lines that resulted in a 10% increase in annual profits.
  • Increased market share and earned #2 ranking by leapfrogging competitors.
  • Created a task schedule for Front End Zone Supervisors based on their individual strengths and knowledge of workflow optimization.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved a 20% growth in usage.
  • Coached a 2-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Increased sales by 7% by providing purchase advice and promoting additional products.
  • Helped customers by answering their questions and completing their requests.

Summaries

  • Achieved best-in-class customer feedback scores, growing service sentiment by 50% through initiatives around staff training and engagement.
  • Achieved a 68% boost in client satisfaction.
  • SAP is something I'm familiar with.
  • Within Retail, senior Front End Zone Supervisor and outstanding performer in vendor management and quality assurance.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Achieved sales targets by 41% at Portland.
  • Achieved results through effective leadership.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Adept at implementing cash management protocols, leading to a 16% reduction in discrepancies while optimizing workflows across multiple shifts.

Accomplishments

  • Collaborated with loss prevention team to implement shrinkage reduction initiatives, lowering the store's loss rate by 77%
  • Spearheaded the integration of contactless payment systems, improving customer checkout experience and reducing transaction times by 26%.
  • Established loss prevention protocols that led to a 24% reduction in theft incidents.
  • Maintained staffing efficiency during peak seasons by recalibrating shift schedules, lowering overtime by $15,000 monthly.
  • Oversaw daily cash reconciliation processes, managing a total of $180,000 in monthly transactions with zero discrepancies.
  • Trained new hires on front-end operations and zone responsibilities, resulting in a 72% faster onboarding period.
  • Developed and maintained employee schedules to align resources with daily store foot traffic estimates, increasing cashier productivity by 59%.
  • Resolved product issue through consumer testing.
  • Monitoring inventory replenishment in coordination with back-office, ensuring optimal stock levels and reducing stockouts by 64%.
  • Analyzed daily sales metrics to inform strategic decisions, aligning scheduling and staffing levels with peak demand times, ultimately improving sales by 63%.

Affiliations

  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Participant, Risk Management Institute (RMI) Retail Sector, focused on risk assessments and prevention strategies.
  • Affiliate, International Association of Business Communicators (IABC), integrating communications tools for cross-functional collaboration.
  • Affiliate, Retail Leaders Industry Association (RLIA) for ongoing industry trend research and leadership development.
  • Certified in Retail Leadership, coursework including performance monitoring, team compliance, and front-end management.
  • Participant, KPI Mastery Training Series (KMTS), developing high-performance teams through effective KPI tracking.
  • International Association of Administrative Professionals
  • Member, Association for Supply Chain Management (ASCM) to deepen understanding of inventory control, staff optimization, and KPI analysis.
  • Toastmasters

Certifications

  • Certified First-Line Supervision (CFL) – Northwind
  • Certified Retail Merchandising Specialist – framework
  • Certificate in Employee Scheduling & Staffing (Retail Focus) – framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Advanced Queue Management Systems Certification – HubSpot Training
  • CompTIA Network+
  • Customer Service Leadership Certification – standard
  • Certified Business Analysis Professional (CBAP)
  • ServSafe

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