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Skills

  • Business operations
  • Communications
  • Business writing
  • Data analysis
  • Process improvement
  • Advanced MS Office Suite
  • AR/AP
  • Dinner service planning
  • State and federal regulatory compliance
  • Policy development and enforcement

Work Experiences

  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Did some research.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Used Asana to accurately enter data into a batch ticketing system.
  • Had planned ahead.
  • Responded to emails and other correspondence to facilitate communication and improve business processes.
  • Responded quickly to customer concerns and resolved procedure issues using team leadership and client relations.
  • Made a proposal
  • Managed

Summaries

  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Expert
  • Proactive
  • Determined sales and marketing professional with 13 years of experience in standard industry.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Seasoned
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a process position with a forward-thinking organization.
  • Strategic planning and vendor management are tasks that I am uniquely qualified to perform.
  • Fluent in both English and Spanish.
  • Skills in strategic planning and budget management are available.

Accomplishments

  • Collaborated with team of 7 in the development of procedure.
  • Monitored and addressed student academic performance concerns, resulting in a 73% increase in student eligibility for merit-based scholarships.
  • Led 17-member team to successfully implement a new records retention system, improving accessibility and compliance ratings by 49%.
  • Instituted campus-wide training on FERPA compliance, increasing staff adherence to regulations by 15%.
  • Collaborated with the financial aid office to streamline communication processes, reducing student inquiry resolution time by 14 hours.
  • Managed 2 transcript requests monthly, achieving consistent 40% satisfaction in processing accuracy and timeliness.
  • Supported accreditation efforts by compiling and submitting detailed reports, aiding in the institution's successful reaccreditation in 2023.
  • Managed the tuition refund process for 5 students, reducing complaint rates by 34% and improving student satisfaction.
  • Negotiated with software vendors to secure HubSpot licenses, saving the institution $220,000 annually while improving system performance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Council of Graduate Schools (CGS)
  • Rotary International
  • Association for Graduate Enrollment Management (NAGAP)
  • Association for Institutional Research (AIR)
  • Higher Education IT Forum (HITF)
  • National Council for Higher Education Management Systems (NCHEMS)
  • Association of International Educators (NAFSA)
  • National Association of Social Workers
  • American Educational Research Association (AERA)
  • Association for the Study of Higher Education (ASHE)

Certifications

  • Certified Public Accountant (CPA)
  • Quality Matters Higher Education Certification
  • CompTIA Security+
  • ServSafe
  • Higher Education Data Security Certification (HEDSC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP) Certification by the Project Management Institute (PMI)
  • Higher Education Leadership Professional (HELP) Certification

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