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Skills

  • Data analysis
  • Insurance software proficiency (Tableau)
  • Advanced Excel and data analysis
  • Financial impact analysis
  • First Aid/CPR
  • Strategic decision making
  • Automation of underwriting processes
  • Customer satisfaction improvement
  • Organization
  • Loss protection

Work Experiences

  • Collaborated with internal stakeholders to develop marketing strategies that would help the company achieve its market penetration and growth goals.
  • Analyzed competitor offerings.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Advanced customer satisfaction across the the West Coast by 19%.
  • Assessed risk factors for commercial insurance.
  • Achieved consistency in meeting service-level agreements.
  • Approved commercial property risks.
  • Analyzed underwriting data within Tableau to support risk adjustments for high-risk accounts, reducing claim frequency by 36%.
  • Conducted deep analysis of underwriting data.
  • Applied trend analysis to optimize pricing strategies.

Summaries

  • Through comprehensive analysis, policy negotiation, and service delivery, I am well-versed in insurance laws and have had success in mitigating risk and controlling loss.
  • Collaborated with actuarial teams to revise underwriting guidelines, resulting in a 21% improvement in profitability within the first quarter post-launch of a new line of business.
  • Redesigning policies and procedures to resolve inconsistencies and prevent future occurrences was a success.
  • Collaborated with actuaries.
  • Team player who has had success in establishing relationships with brokers and sales agents in order to achieve business objectives.
  • West Regional Underwriter is a recent graduate with a degree in Miscellaneous who is excited to begin a career in underwriting.
  • Awarded Underwriter of the Year in 2018.
  • Accomplished West Regional Underwriter.
  • Risk management, data analysis, and underwriting processes and procedures are all covered in detail.
  • Exceptional at assessing risk and loss potential, as well as developing data for new and renewal policies.

Accomplishments

  • Instrumental in developing and maintaining strong broker relationships, resulting in a 36% increase in referrals across the West Region.
  • Regularly met with brokers and clients to discuss coverage options, achieving a 66% improvement in client retention and satisfaction.
  • Developed detailed pricing models to evaluate complex commercial risks, leading to a $12 increase in written premium within the first three years.
  • Identified and recommended necessary premium adjustments on renewal business, leading to a 45% improvement in account profitability.
  • Designed and facilitated underwriting training programs for staff, helping the team reduce underwriting error rates by 56%, supporting overall company targets.
  • Mentored junior underwriters in the regional office, increasing team efficiency and reducing underwriting decision errors by 68%.
  • Achieved ITIL to further specialize in high-risk commercial property underwriting, contributing to $2 in profit generated annually.
  • Contributed to company-wide initiatives to standardize underwriting procedures, ensuring regulatory compliance and a 17% improved adherence to risk appetite.
  • Collaborated with team of 11 in the development of standard.
  • Documented and resolved program which led to framework.

Affiliations

  • Western States Insurance Brokers Association
  • Toastmasters
  • Society of Ethical Insurance Underwriters
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Insurance Brokers and Reinsurers Caucus
  • Insurance Institute of America (IIA)
  • International Association of Administrative Professionals
  • American Medical Informatics Association

Certifications

  • Financial Risk Manager (FRM)
  • CompTIA Network+
  • Accredited Adviser in Insurance (AAI)
  • Certified Risk Manager (CRM)
  • Associate in Reinsurance (ARe)
  • Associate in Surplus Lines Insurance (ASLI)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Diploma in Advanced IRMI Risk Management Techniques, 2017
  • SHRM Senior Certified Professional (SHRM-SCP)

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