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Skills

  • MS Office Suite
  • Medicare and Medicaid eligibility
  • Employee relations
  • SAP software
  • Positive and friendly
  • Upselling techniques
  • Vendor relationship management
  • Business Strategy
  • Call center transactions
  • Credit card transactions

Work Experiences

  • Informed 9 system of employees about menu changes and procedures.
  • Customers were notified of upcoming sales events and promotions.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Helped with pharmaceutical preparation, distribution, and storage.
  • Alerted management after spotting potential shoplifters.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Contributed to $13 in annual store sales per several months.
  • Checked prices and placed orders for food, kitchen appliances, and supplies.

Summaries

  • Dependable
  • Customer Service Representative with experience working in a fast-paced environment who is personable and deadline-oriented.
  • Talented chef with 4 years of experience preparing and serving a wide range of foods.
  • Swing Manager is a multi-talented Swing Manager who is consistently rewarded for planning and operational improvements.
  • Articulate
  • Seasoned
  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.
  • Swing Manager with over 11 years of experience in retail and customer service.
  • Resourceful
  • Using basic Mandarin skills, build relationships with patrons and employees.

Accomplishments

  • Achieved status as one of 6 top sales performers in the region comprised of 11 stores.
  • Documented and resolved metric which led to framework.
  • Facilitated team-building exercises to promote staff collaboration and reduce interpersonal conflicts, resulting in a 72% improvement in workplace satisfaction.
  • Leveraged data-driven decisions to improve drive-thru lane efficiency, increasing transaction capacity by 18% during peak hours.
  • Resolved customer disputes with a 77% success rate, improving overall satisfaction scores by 67%.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Played a key role in ensuring the success of a 2-day promotional event that increased customer foot traffic by 60%.
  • Coached an operational team that boosted order processing speed by 23% while maintaining accuracy.
  • Collaborated with senior management to develop targeted coaching programs, which reduced employee turnover by 75% over metric.

Affiliations

  • Culinary Institute of America Online Professional Development
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Toastmasters
  • Freemason
  • American Society of Safety Professionals
  • Customer Experience Professionals Association (CXPA)
  • International Foodservice Manufacturers Association (IFMA)
  • International Franchise Association (IFA)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Protection Officer (CPO)
  • Advanced Certificate in Strategic Workforce Planning – procedure
  • Food Allergen Awareness Certification – program
  • Computer Training Certificate
  • Leadership and Managing Staff Certificate – program
  • Certified Foodservice Professional (CFSP) – Vantage
  • Certified Training Professional (CTP) – Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid, CPR & AED Certified - Summit Group

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