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Skills

  • Goal-oriented
  • Loan product knowledge
  • NCR Cash recycler
  • Meticulous attention to detail
  • Analytical thinking
  • Strong interpersonal skills
  • Cross-functional collaboration
  • Credit
  • Verbal/written communication
  • Cheerful

Work Experiences

  • Spoke with customers on a daily basis to obtain information and complete paperwork.
  • Outperformed my quarterly sales targets by 10%.
  • Wrote professional business correspondence on behalf of the loan officer in order to obtain information and speed up the processing process.
  • Scheduled meetings and appointments and kept track of them in a master calendar that was well-organized.
  • Processed quarterly vault and ATM audits with a zero error rate.
  • Created member account profiles on the organization's online banking program.
  • Took phone calls about banking products such as checking, savings, loans, and lines of credit.
  • Used fixed income and equity securities as investment instruments in complex option hedging strategies and trading scenarios.
  • Assisted with timely loan closing and funding activities through effective task checklist management.
  • Built strong relationships with coworkers, lowering turnover by 2% in three years.

Summaries

  • Motivated banking professional with a strong commitment to providing excellent customer service and excellent communication skills.
  • With 10 years of experience in standard operations, I am an accomplished management professional.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Banking professional with 2 years of experience providing sophisticated money managers with value-added risk management solutions.
  • Goal-oriented producer and Loan Officer Assistant who consistently generates business through referrals and lead prospecting.
  • Cash handling, drawer balancing, loan processing, and inventory management are all skills I have.
  • Portfolio implementation and client services are specialties of this personable and ambitious Investment Banker.
  • Customer acquisition and relationship-building skills.
  • Manages high-volume loan paperwork in fast-paced environments with tight deadlines for production, approval, and customer service.

Accomplishments

  • Trained
  • Completed process project, achieving category.
  • Solved
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Increased annual revenue by 18% by creating effective strategies to expand existing customer services.
  • Recognized as Top Performer due to method.
  • Improved
  • Awarded metric for initiative.
  • Won

Affiliations

  • Finance and Compliance Certification Institute (FCCI)
  • American Bankers Association
  • Society of Lending Compliance Professionals
  • Regulation Z Compliance Certification Association
  • Financial Compliance Professionals Network
  • Association of Credit and Collection Professionals
  • Mortgage Applicant Interviewer Certification Workshop 2016
  • Loan Officer Certification Board (LOCB) 2016
  • Association for Supply Chain Management (APICS)
  • Toastmasters

Certifications

  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Freddie Mac’s Affordable Housing Loan Originator Training
  • Advanced Home Mortgage Disclosure Act (HMDA) Compliance Certification
  • NMLS (Nationwide Mortgage Licensing System) Certification
  • Certified in Regulatory Loan Compliance
  • Certified HUD/VA Loan Specialist 2022
  • Certified in Risk Management Assurance (CRMA)
  • Certified Residential Underwriter (CRU) from the Mortgage Bankers Association (MBA)
  • Certified Mortgage Professional (CMP) by the National Association of Mortgage Underwriters (NAMU)

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