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Skills

  • Key account development
  • KPI monitoring and analysis
  • Multidisciplinary team leadership
  • Market and competitive analysis
  • Consultative and relationship selling
  • Negotiation and persuasion skills
  • Sales tracking
  • Budget management and forecasting
  • Method solutions
  • Escalation management

Work Experiences

  • Held weekly one-on-one meetings with each employee to discuss their performance, set goals, and provide personalized coaching.
  • Audited Denver sales performance and data trends to improve underperforming areas.
  • Organized sales meetings with employees, the division president, the closing coordinator, and the construction manager to share best practices for improving processes.
  • Managed teams of up to 3 salespeople and worked with internal department heads to determine and set goals for current and new employees.
  • Hired and motivated a 2-person sales team that generated more than $15 in new sales each year.
  • Increased my market share by 6% over the course of 18 months.
  • Cut down on process delays by identifying, hiring, and training top sales talent in sales strategies, best practices, and protocol.
  • Oversaw and coached sales teams ranging from 11 to 3, including training, goal-setting, and evaluation.
  • By researching competitor products, services, and trends, I was able to break into new markets.
  • Had a positive impact on business and retail functions through the delivery of 6+ educational events per year.

Summaries

  • Strategic thinker with expertise in workflow optimization.
  • Successful Care Vendor Manager with cold calling and lead management experience.
  • Expert at putting pricing strategies in place, expanding territories, and uncovering customer needs in order to deliver solutions.
  • Expert at reducing downtime and expenditures while increasing sales and customer satisfaction.
  • Entrepreneurial leader with experience building networks, introducing products, and educating clients.
  • Budget management in method settings and stakeholder engagement in risk assessment settings.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • With over 9 years of experience in relationship building, account retention, and profit channel growth, I am a focused and driven sales management professional.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Care Vendor Manager.

Accomplishments

  • Managed vendor relationships for 4 multi-million dollar projects, consistently ensuring that service level agreements (SLAs) were met or exceeded.
  • Reduced incident resolution timeline with key vendors by 49%, improving response times and overall client satisfaction.
  • Onboarded 4 new vendors and automated their evaluation processes, reducing time-to-contract by 38% and driving faster operational readiness.
  • Coordinated cross-department collaboration to revamp supply chain operations, achieving a 45% reduction in procurement lead times.
  • Achieved 29% year-over-year improvement in service delivery by implementing a risk management framework tailored to vendor-specific challenges.
  • Spearheaded vendor consolidation efforts, reducing the number of suppliers from 13 to metric while maintaining or improving service levels.
  • Developed an escalation matrix that streamlined vendor response times during high-stakes crises, reducing average downtime by 7 hours.
  • Delivered a 15 week reduction in lead time by restructuring the supply chain and improving communications with international vendors.
  • Exceeded service delivery KPIs by 22% by introducing continuous improvement processes for all major outsourcing contracts.
  • Facilitated a 13% decrease in vendor-related escalations by improving communication protocols and realigning performance KPIs.

Affiliations

  • Society for Healthcare Consumer Advocacy – Participated in events focusing on enhancing patient care through effective third-party partnerships.
  • American Production and Inventory Control Society (APICS) – Focused on improving supply chain processes and vendor deliverables within healthcare.
  • Better Business Bureau (BBB) Accreditation – Established vendor compliance standards in line with the BBB's ethical guidelines, ensuring vendor accountability.
  • Diversity Alliance for Science (DA4S) – Aligned with initiatives promoting minority and diversity-owned vendors in healthcare and pharmaceutical procurement.
  • National Council for Prescription Drug Programs (NCPDP) – Contributed to policy discussions on managed care vendor solutions for prescription services.
  • Healthcare Financial Management Association (HFMA) – Collaborated with finance professionals to align vendor strategies with fiscal goals in medical services.
  • National Contract Management Association (NCMA) – Attended annual conferences to refine skills in healthcare vendor contract management and legal compliance.
  • Global Healthcare Vendor Management Alliance (GHVMA) – Assisted in establishing best practices and benchmarks for service vendor evaluations in medical services.
  • National Association of Healthcare Access Management (NAHAM) – Developed insights on vendor management within healthcare access systems.
  • Certified Professional in Supply Management (CPSM) from the Institute for Supply Management (ISM) – Applied procurement strategies to optimize vendor partnerships.

Certifications

  • Certified Vendor Management Professional (CVMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • American Academy of Financial Management (AAFM)
  • Certified in Logistics, Transportation, and Distribution (CLTD)
  • APICS Certification in Production and Inventory Management (CPIM)
  • Risk Management Professional (RMP)
  • SAP Certified Application Associate
  • Microsoft Certified: Azure Fundamentals
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Supply Management (CPSM)

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