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Skills

  • Customer service improvement
  • Negotiation and persuasion
  • Staff management
  • Cashier Operations Efficiency
  • Customer service
  • Documentation and control
  • Data-driven decision making
  • Relationship development
  • Operational improvement
  • First Aid/CPR

Work Experiences

  • Boosted work-life balance for the team.
  • Collaborated with cross-functional teams to troubleshoot point-of-sale system errors, ensuring minimal disruption to daily operations.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Organized corporate and office conferences for company employees and guests.
  • Assisted in the rollout of process.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Analyzed sales floor coverage and customer influx data to dynamically adjust staffing levels achieving a 66% cost saving.
  • Achieved results over the last 17 months.

Summaries

  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Recruiting established talent in performance reporting and risk assessment for Second Assistant Front End Manager.
  • Second Assistant Front End Manager who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Second Assistant Front End Manager is a multi-talented Second Assistant Front End Manager who is consistently rewarded for planning and operational improvements.
  • Achieved zero safety violations for 2018.
  • Japanese and Spanish are both conversational.
  • Achieved sales growth in 2017.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Looking for a management position with a company in the Customer Service sector.
  • Achieved a 38% improvement in staff productivity.

Accomplishments

  • Developed and deployed a team incentive program, boosting team morale and increasing overall customer satisfaction ratings by 60% during framework.
  • Executed customer recovery protocols effectively, turning 64% of unhappy customers into repeat business.
  • Created training manuals and SOPs for new hires, which decreased onboarding time from 10 days to 12 days.
  • Overhauled front-end department workflows, enhancing point-of-sale efficiency by 63% while maintaining quality control standards.
  • Implemented a customer feedback loop, analyzing survey data to create actionable insights, leading to an increase in positive customer satisfaction reviews by 11 points.
  • Resolved product issue through consumer testing.
  • Recognized for achieving the highest front-end compliance score across Portland by maintaining 100% adherence to safety and store policy.
  • Facilitated cross-departmental collaboration on promotions, leading to a 33% increase in customer traffic to the front-end and boosting total sales.
  • Collaborated with team of 6 in the development of category.
  • Organized and directed front-end team roles during high-traffic holiday events, reducing average customer wait time by 7%.

Affiliations

  • Retail Management Professional Certification 2021
  • Active Member, Promotional Products Association International (PPAI)
  • Jaycees
  • Affiliated Member of the Queue Management Professionals (QMP)
  • Society for Human Resource Management (SHRM) – Retail Division Membership
  • Certified Retail Customer Experience Professional (CRCEP) 2018
  • American Society of Safety Professionals
  • Certified Store Operations Professional (CSOP) 2022
  • Retail Institute's Annual Conference Leadership Forum Attendee 2021
  • Association of Business Process Excellence (ABPE) – Retail Department Section

Certifications

  • Advanced Store Management Certification - method
  • Certified Customer Service Professional (CCSP) - Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Store Supervisor - system
  • Workplace Safety Certification for Retail - system
  • Certified Professional in Inventory Management (CPIM) - Summit Group
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+

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