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Skills

  • Remote Technical Support
  • Organization
  • Team management
  • Process improvement
  • Client needs assessment
  • Test results interpretation
  • Compliance with Safety Protocols
  • Customer service
  • Collaborative team leadership
  • Project organization

Work Experiences

  • Adapted installation methodologies based on insights.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Closed service tickets within 3 hours after installation.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in the launch of new Microsoft Excel.
  • Collaborated with clients to identify installation needs.
  • Collaborated with vehicle manufacturers on product integration.
  • Consistently met deadlines.
  • Serviced and repaired pumps, starters, motors, and other types of electrical equipment through optimized and launched.
  • Kept track of diagnostic results and worked with Mobile Installation Technicians to find solutions.

Summaries

  • Achieved minimal follow-up.
  • Professional metric with experience in accessory vehicle electronics, such as navigation, security, and communication systems.
  • Achieved Employee of the Year recognition for excellence in installations.
  • Achieved customer satisfaction.
  • Collaborative technician who excels in cross-functional team environments, contributing to industry-leading Excellence Award-winning operational improvements.
  • Achieved results through effective team coordination.
  • Bring 15 years of experience as a well-qualified and hardworking Mobile Installation Technician.
  • Consistently recognized for optimizing installation protocols and delivering seamless performance, resulting in a President's Club for operational excellence.
  • Compliance with safety regulations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Collaborated with cross-functional teams to identify pain points in the installation process, leading to a customer retention rate increase of 42%.
  • Utilized diagnostic tools and software Power BI to identify and fix faults, reducing troubleshooting time by 57%.
  • Documented and resolved initiative which led to standard.
  • Trained and supported apprentices in equipment installation best practices, leading to a 57% decrease in errors in 2018.
  • Optimized installation schedules for 9 teams, achieving a 36% reduction in project downtime.
  • Spearheaded mobile deployment of 4 vehicles, ensuring all installations adhered to local and federal vehicle technology regulations.
  • Analyzed and simplified fleet upgrade processes, reducing project costs by 10 annually.
  • Managed service requests using ServiceNow, resulting in a 76% improvement in service response time.
  • Saved the company 14 by identifying outdated technologies and implementing more efficient device solutions across the fleet.
  • Collaborated with sales to install, inspect, and maintain over 2 fleet mobile systems, achieving 59% uptime.

Affiliations

  • Automotive Service Excellence (ASE) Certification
  • Lions Club
  • Society of Cable Telecommunications Engineers (SCTE)
  • National Safety Council (NSC) Membership for Safety Guidelines
  • National Association of Social Workers
  • American Marketing Association
  • Occupational Health and Safety Administration (OSHA) Membership
  • Professional Network of Certified Installation Experts
  • Mobile Installation Quality Assurance Network (MIQAN)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Mobile Electronics Technician (CMET)
  • SHRM Certified Professional (SHRM-CP)
  • AutoCAD Electrical Certification
  • CompTIA Security+
  • Professional Installer Certification (PICS) by metric
  • Automotive Service Excellence (ASE) Certification
  • National Institute for Automotive Service Excellence (ASE) Certification in Electronics Communication Systems
  • Automotive Mobile Electronic Installer Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Electronics Systems Professional Installer Certification (ESPI)

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