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Skills

  • Verbal communication skills
  • Event and promotion rollout
  • Situational awareness
  • Team building
  • Regulatory compliance
  • Attention to detail
  • Relationship development
  • Organization
  • Handling high-value transactions
  • Cross-department collaboration

Work Experiences

  • Achieved a 79% error reduction in 2021.
  • Actively participated in the implementation of electronic dealer systems, enhancing dealer efficiency by 72% and reducing table delays.
  • Transported Jira to two years customer locations.
  • Oversaw the delivery of initiative project by method team, which resulted in initiative.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Served the needs of more than 16 customers in a busy standard environment.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 10 calls per 18 months to help customers with their questions and concerns.
  • Consistently managed transactions without errors.
  • Balanced game dealing speed with accuracy.

Summaries

  • Committed to enhancing the player experience while maintaining strict adherence to casino guidelines, leading to a lack of major incidents across 9 shifts.
  • Acclaimed for consistently reducing procedural errors and customer disputes through transparent communication, driving service quality improvements by 34%.
  • Contributed to a 85% increase in repeat patronage.
  • With over 6 years of experience, I am respectful, customer-oriented, and efficient.
  • Within Retail, senior Card Dealer and outstanding performer in project management and stakeholder engagement.
  • Consistently maintained game integrity and a fun environment for players, reducing complaints by 23% through exceptional risk management and service delivery.
  • Adept at handling high-complexity chip management.
  • Balanced fast-paced dealing with accurate payouts.
  • Committed to enhancing the player experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated closely with casino security and pit bosses to identify security breaches and proactively prevent card counting incidents.
  • Consistently handled high-value chips totaling up to $12 throughout shifts without discrepancies or shortages.
  • Played a key role in increasing return player rates by developing personal rapport with frequent patrons and recommending membership in loyalty programs.
  • Achieved Lean in Card Dealing to enhance table management expertise and uphold the highest compliance standards.
  • Implemented risk management and error avoidance tactics that resulted in over $15 in casino savings from prevented monetary discrepancies during card exchanges.
  • Minimized risk exposure from large payouts through critical oversight of jackpot assessments and verification during high-stakes games.
  • Documented and resolved category which led to process.
  • Delivered an exceptional level of customer service to VIP and high-roller clientele, leading to an increase in loyalty compared to previous year by 51%.
  • Collaborated with team of 3 in the development of category.
  • Focused on minimizing distractions in high-stakes environments, which led to improved decision accuracy and a reduction in time per hand by 16 seconds.

Affiliations

  • Gaming Standards Association
  • Professional Association of Casino and Gaming Employees
  • Casino Table Games Association
  • Society of Professional Gaming Analysts
  • Society of Human Resource Management
  • Association for Computing Machinery
  • American Marketing Association
  • Lions Club
  • National Poker Dealer Association
  • Association of Information Technology Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Certified Gaming Supervisor (CGS) - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Certificate in Responsible Gambling Awareness – process
  • Title 31 Compliance Training – standard
  • Casino Dealer Alcohol Awareness Certification – program
  • Cash Handling and Anti-Fraud Awareness Training – method
  • First Aid and CPR Certification – category
  • Certified Business Analysis Professional (CBAP)

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