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Skills

  • Communication and Interpersonal Skills
  • Records maintenance
  • Change management and adaptation
  • KPIs Monitoring and Reporting
  • Emergency preparedness and evacuation planning
  • Risk assessment and mitigation
  • Schedule management
  • Accreditation and Compliance
  • Operational efficiency improvements
  • Community outreach and engagement

Work Experiences

  • Achieved 100% compliance with health and safety codes.
  • Promoted capital components of various method rates by identifying and implementing strategies to improve current residential facilities.
  • Oversaw daily operations at a facility that cared for more than 4 people.
  • Taught pharmacy assistants about medication help, ordering, and insurance issues.
  • Increased revenue by more than $13 between 2024 and 2015.
  • Collaborated with framework.
  • Achieved Innovation Award within its first year.
  • Attended one year meetings with department heads to discuss census data, admissions, and resident discharges.
  • Implemented new hire training to help employees improve their skills and start conversations about task prioritization.
  • Created a sustainable transportation program for senior residents, cutting transportation costs by $6 and providing more flexible services.

Summaries

  • Accomplished leader who consistently achieves 73% compliance in safety and health regulations through effective management and team training.
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Asana and Workday experts with exceptional interpersonal skills.
  • Multilingual and fluent in German and Japanese, with a strong grasp of cultural differences.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Achieved 65% compliance in regulations.
  • Communicative and team-oriented, with SAP expertise.
  • A results-oriented nursing home executive who understands how to maintain employee efficiency, accuracy, and service quality through effective recruitment, training, and leadership strategies.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Deadline-driven Pharmacy Manager with strong customer service, telephone etiquette, and problem-solving abilities.

Accomplishments

  • Collaborated with human resources to roll out a health and wellness initiative that reached over 6% of residents, contributing to improved public health measures.
  • Restructured meal plan offerings, reducing resident complaints by 24% while simultaneously decreasing operational food costs by $15.
  • Developed a community newsletter that increased engagement with residents and their families, leading to a 80% improvement in overall communication.
  • Developed a contingency planning process for natural disasters, improving response efficiency by 68% and ensuring safety protocols for residents.
  • Partnered with local healthcare providers to facilitate on-site wellness programs, achieving 57% participation among residents and improving overall health outcomes.
  • Implemented a mentorship program for new employees, reducing onboarding time by 7 weeks and promoting staff retention by 35%.
  • Created a community crisis intervention process that led to a 32% reduction in emergency calls and faster resolution by 6 minutes.
  • Established a monthly wellness forum, providing residents access to health professionals and increasing participation in preventive care programs by 66%.
  • Spearheaded a cultural sensitivity training program impacting over 4 employees to increase cross-cultural understanding and reduce conflicts by 51%.
  • Established a resident suggestion box and communication protocol that reduced processing time of concerns by 56% and improved overall satisfaction.

Affiliations

  • Certified Project Management Professional (PMP) - Applied to community living settings focusing on budget optimization and service improvements.
  • Community Housing Development Organization (CHDO) - Assisted in developing sustainable partnership models to better resident outcomes.
  • Member of the Strategic Housing Alliance 2023 - Focused on innovative solutions to housing shortages and resident enrollment.
  • Sustainable Transportation Forum - Participated as an advocate for developing senior mobile support programs within community environments.
  • Association of Residential Support Professionals (ARSP) - Received recognition for exceptional team management and operational efficiency.
  • Board of Housing Specialists - Participated in board-level decisions on improving housing services and maintaining compliance standards.
  • Conflict Resolution Network (CRN) - Engaged in workshops related to dispute mediation within residential settings.
  • Certified Residential Manager (CRM) - Completed by adhering to best practices in community living management.
  • Council for Affordable and Rural Housing (CARH) - Engaged with peers in improving low-income housing retention strategies.
  • Advisory Board of Elderly Care Services - Participated in structured discussions around innovative sustainable programs for senior residents.

Certifications

  • Affordable Housing Compliance Certification (AHCC) - procedure
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Property Manager (CPM) – method
  • Trauma-Informed Care Certification - framework
  • National Apartment Leasing Professional (NALP) - metric
  • Positive Behavioral Interventions and Supports (PBIS) Certification - process
  • Certified Public Accountant (CPA)
  • Certified Nonprofit Professional (CNP) - Nonprofit Leadership Alliance
  • Salesforce
  • Nonprofit Management and Leadership Certificate - program

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