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Skills

  • MS Office
  • Customer service and communication
  • Problem resolution
  • Collaborating with cross-functional technical teams
  • Data traffic segmentation
  • Compliance with security standards (e.g., initiative)
  • Relationship development
  • First Aid/CPR
  • Infrastructure planning
  • Process improvement

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Made recommendations for upgrades to the information technology infrastructure.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in the configuration of VLANs.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Closed 49% of tickets within several months.
  • Assisted in managing daily network operations.
  • Configured monitoring tools.
  • Analyzed and implemented necessary network changes.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved 34% issue resolution within 18 months.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Assistant Network Administrator with a history of assisting in the design and deployment of virtual machine environments using system, improving resource efficiency by 66%. Skilled in collaborating with cross-functional IT teams.
  • Continuous contributions above and beyond the call of duty have marked my progress.
  • Assistant Network Administrator with in-depth knowledge of TCP/IP, DNS, and DHCP.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Adept at maximizing uptime.
  • Adaptable Assistant Network Administrator with extensive knowledge of enterprise monitoring tools like Microsoft Excel, consistently improving service uptime to 63% and proactively detecting threats through firewall log analysis.

Accomplishments

  • Documented and resolved program which led to framework.
  • Collaborated with the IT security team to implement real-time threat detection systems, improving incident response time by 30%.
  • Coordinated with external ISPs to resolve interconnectivity problems, reducing latency for mission-critical applications by 77%.
  • Collaborated with team of 10 in the development of program.
  • Trained 12 junior staff members on network monitoring protocols and troubleshooting techniques, enhancing incident response efficiency by 81%.
  • Oversaw the configuration and implementation of VLANs, improving network segmentation and security across 14 departments.
  • Coordinated cross-functional teams and external vendors to replace outdated network equipment, reducing network downtime by 17 hours annually.
  • Managed the installation of 3 network drops, reducing over-reliance on Wi-Fi in critical office zones by 52%.
  • Integrated cloud-based services using category, enabling the organization to scale without significant increases in physical hardware.
  • Implemented PMP-compliant security protocols, ensuring full network adherence to industry standards and preventing potential security breaches.

Affiliations

  • Member, Association for Network Operations and Security (ANOS)
  • Inductee, National Association of Communication and Network Engineers (NACNE)
  • Project Management Institute
  • Active Member, TechSoup Telecommunications Advisory Group
  • Certified Member, CompTIA Network+ since 2021
  • International Council of Nurses
  • Linux Foundation Certified System Administrator since 2023
  • Certified, Juniper Networks Certified Associate (JNCIA) since 2017
  • Alumni, Online Cybersecurity Network Academy 2016
  • Participant, Technology Conferences and Network Security Workshops 2016

Certifications

  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Kubernetes Administrator (CKA)
  • Certified Penetration Testing Engineer (CPTE)
  • Certified Cloud Security Professional (CCSP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)
  • Splunk Core Certified User
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Public Accountant (CPA)
  • Amazon Web Services (AWS) Certified Advanced Networking – Specialty

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