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Skills

  • Change management in healthcare technology
  • Regulatory compliance
  • Data-driven decision making
  • Billing efficiency improvement strategies
  • Budgets
  • Organization
  • MS Office
  • Collaborative problem-solving between IT and clinical teams
  • Data integrity validation
  • Problem resolution

Work Experiences

  • Addressed post-implementation issues.
  • Achieved 41% conformity to prescribed legal standards.
  • Achieved a 44% improvement in documentation consistency.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved higher data accuracy.
  • Audited templates and macros within the EMR system.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Ensured that medical records and health information were accurate, complete, and secure.
  • Easily interacted and communicated with department personnel and the general public.
  • Achieved a 21% reduction in errors.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Bilingual achiever with experience scanning and indexing medical records to the correct chart.
  • Electronic Medical Record Quality Analyst with over 9 years of experience in the healthcare field.
  • Costs were consistently reduced while profits were increased.
  • Dedicated professional with extensive experience.
  • Contributed to team improvements.
  • Collaborated with multidisciplinary teams to fine-tune EMR workflows, improving clinician efficiency and reducing backlogs in patient documentation by 15%.
  • Within Miscellaneous, senior Electronic Medical Record Quality Analyst and outstanding performer in team leadership and stakeholder engagement.
  • Comprehensive experience in reducing claim rejections by 42% through effective data synchronization management between EMR and billing platforms.

Accomplishments

  • Collaborated with team of 5 in the development of initiative.
  • Led the setup and verification of database synchronization across physical locations, ensuring real-time EMR updates that elevated patient care coordination by 32%.
  • Collaborated with HR and compliance departments to ensure healthcare data privacy laws were upheld, resulting in zero breaches during process.
  • Designed workflow solutions for mobile EMR users, enabling remote healthcare providers to access patient records, decreasing response times for critical care by 59%.
  • Facilitated cross-departmental meetings, leading to the identification and resolution of 15 system inefficiencies, streamlining records retrieval process by 85%.
  • Designed an EMR feedback loop that involved 15 clinicians, leading to a revised user access system that improved security posture by 23%.
  • Refined EMR downtime protocols by partnering closely with IT and clinical departments, reducing average resolution times by 70%.
  • Implemented a systematic approach to QA in EMR installations, resulting in increased uptime for over 70% of users during phased system rollouts.
  • Managed end-to-end user acceptance testing for new QuickBooks modules released to over 16 clinical users, ensuring zero post-launch defects.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Rotary International
  • Toastmasters
  • Informatics Nursing Certification (RN-BC)
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Speaker at the 2018 Clinical Informatics Summit
  • Board Member, Hospital EMR Implementation Committee
  • Association for Computing Machinery
  • International Council of Nurses
  • Society for Imaging Informatics in Medicine (SIIM)

Certifications

  • CompTIA Network+
  • Oracle Health Sciences Clinical One Certification
  • NextGen Certified Professional (NGCP)
  • EpicCare Ambulatory Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Healthcare Compliance (CHC)
  • Registered Health Information Administrator (RHIA)
  • Certified Information Systems Security Professional (CISSP) with Healthcare Focus
  • Data Analytics Certification – Healthcare Focus from Lakeside Partners
  • Certified ScrumMaster (CSM) for Health IT Projects

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