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Skills

  • Customer Service in a Healthcare Environment
  • Drug utilization review
  • Basic healthcare accounting principles
  • Healthy meal preparation
  • Patient education and counseling
  • Compliance with healthcare regulations
  • Health education outreach program development
  • Healthcare event coordination
  • Hiring and recruitment
  • HIPAA compliance and data auditing

Work Experiences

  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 13%.
  • Contributed to a 43% improvement in chronic disease management.
  • Assisted management in preparing for an audit.
  • Achieved zero compliance issues.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Conducted comprehensive patient data audits.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Collaborated with front-desk teams.
  • Achieved 73% cost-savings.

Summaries

  • Develop and lead an office staff that is productive and efficient.
  • Health Administrator Intern is a multi-talented Health Administrator Intern who is consistently rewarded for planning and operational improvements.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Achieved a 26% increase in staff critical shift availability.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Collaborated with finance to revamp billing systems.
  • Achieved a 71% reduction in retrieval time.

Accomplishments

  • Facilitated cross-departmental communications to enhance referral processes, resulting in a 21% increase in successful patient outcomes.
  • Developed and tracked key performance indicators (KPIs) for the health administration team, leading to 76% higher efficiency in task completion.
  • Collaborated with physicians to establish patient care protocols that reduced hospital readmissions by 47%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed patient data migration from paper to an electronic system, improving data accessibility for administrative staff by 73%.
  • Worked with IT and clinical teams to troubleshoot and resolve EHR software issues, reducing system downtime by 13 hours per week.
  • Optimized patient billing procedures, leading to a 83% increase in on-time payments and a quicker revenue collection cycle.
  • Collaborated with front-desk teams to implement appointment reminder calls, reducing patient no-shows by 84%, improving overall departmental efficiency.
  • Developed a comprehensive patient outreach program that successfully increased patient engagement by 30% over a the past year period.
  • Partnered with external vendors to streamline medical supply purchases, achieving a 79% reduction in costs while maintaining inventory levels.

Affiliations

  • Medical Group Management Association (MGMA)
  • American Public Health Association (APHA)
  • Association of University Programs in Health Administration (AUPHA)
  • International Health Economics Association (IHEA)
  • Medical Office Managers of America (MOMA)
  • National Student Nurses' Association (NSNA)
  • International Council of Nurses
  • American College of Healthcare Executives (ACHE)
  • Society of Women Engineers
  • Rotary International

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Clinical Research Coordinator (CCRC)
  • Certified Population Health Manager (CPHM)
  • Emergency Medical Technician (EMT) Certification
  • Certified Professional in Healthcare Quality (CPHQ)
  • Project Management Professional (PMP) metric
  • Lean Six Sigma Green Belt for Healthcare
  • Ethics and Compliance Officer Association (ECOA) Healthcare Compliance Certification
  • Medical Terminology Certification
  • Healthcare Financial Management Association (HFMA) Certification

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