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Skills

  • Hearing conservation program development
  • Cochlear implants
  • Process equipment
  • Multilingual Patient Care Japanese
  • Electronic Health Record (EHR) management (SAP)
  • Auditory brainstem response (ABR) testing
  • Organization
  • Customer service
  • Team building
  • Balance treatment protocol design

Work Experiences

  • Administered and interpreted electrophysiological testing to determine hearing levels in infants and children.
  • Authored patient education articles for metric.
  • Achieved results over 18 months.
  • Achieved a 48% increase in self-reported quality of life.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Collaborated with procedure insurance companies.
  • Looked for industry trends on social media and through online sources.
  • Devised treatment plans that were tailored to each individual's needs in order to restore more seamless communication and improve hearing ability.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • HubSpot and Workday are two of my strongest skills.
  • Achieved cost savings of $10 annually.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Certified Audiologist specializing in advanced diagnostic testing.
  • Achieved 48% detection accuracy.
  • Conducted vestibular assessments.
  • Dedicated Dispensing Audiologist with a proven track record of improving clinic operations, reducing patient wait times by 11 minutes and enhancing diagnostic accuracy by 80%.
  • Compassionate provider skilled in vestibular rehabilitation, enabling 15 patients to regain balance and improve daily activities with minimal symptom recurrence.
  • Dedicated to improving the quality of life of patients through initiative treatment.
  • Compassionate and detail-oriented Dispensing Audiologist with a focus on improving patient outcomes through advanced hearing aid technology, achieving a return rate below 24%.

Accomplishments

  • Led the clinic's strategic upgrade of FM systems across 8 school districts, increasing students’ auditory learning success by 45%.
  • Trained and supported junior audiologists in case reviews and complex diagnoses, resulting in a 54% improvement in clinical accuracy for 6 months.
  • Updated clinic's EHR system (Adobe Creative Suite) to better document patient outcomes, reducing lost data incidents by 40% within the past year.
  • Pioneered a community outreach initiative focused on early identification of hearing loss in Phoenix, reaching 12 individuals and increasing clinic foot traffic by 76%.
  • Selected as the clinic’s lead trainer for new audiologists, mentoring 6 licensed practitioners over a period of metric while improving patient outcomes by 70%.
  • Successfully diagnosed and treated 13 pediatric patients with sensorineural hearing loss using the latest technology and fitting methodologies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Counseled over 7 patients on auditory lifestyle changes, increasing their hearing aid compliance rates by 53%.
  • Enhanced patient assessment protocols using state-of-the-art audiological equipment, resulting in more accurate diagnoses and a 44% increase in patient referrals.
  • Authored a collaborative research paper on the efficacy of real-ear measurement (REM) in hearing aid fitting, published in initiative, contributing to a 22% increase in patient satisfaction.

Affiliations

  • Academy of Doctors of Audiology (ADA)
  • American Medical Informatics Association
  • Treasurer, North Carolina Audiology Association
  • Instructor at regional continuing education programs on speech-in-noise testing
  • Volunteer Audiologist for Austin VA clinic veteran care initiative
  • American Speech-Language-Hearing Association (ASHA)
  • Member, International Society of Audiology (ISA)
  • American Marketing Association
  • National Association of Social Workers
  • Association of Information Technology Professionals

Certifications

  • Certificate of Completion in Aural Rehabilitation for Adults – Beacon Labs
  • Ascent Audiology & Hearing Practice Management Certification – standard
  • First Aid/CPR Certified
  • Ear Molds and Impressions Training – initiative
  • Project Management Professional (PMP)
  • Certified Industrial Audiometry Technician – procedure
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Vestibular Rehabilitation Specialist Certification – initiative
  • OTC Hearing Aid Specialist Certification – metric

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