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Skills

  • Wellness services
  • Patient Engagement and Communication
  • Patient safety and risk management
  • Multidisciplinary health services coordination
  • Training and development
  • Staff management
  • Billing process streamlining
  • Change management in healthcare settings
  • Healthcare data accuracy improvement strategies
  • Loss prevention management

Work Experiences

  • Collaborated with senior leadership to design and implement a staff wellness program, reducing turnover by 63% within several months.
  • Achieved a 16% decrease in processing errors.
  • Conducted training for over 5 staff.
  • Analyzed patient outcomes data and identified key factors leading to a 75% reduction in patient complications after surgery.
  • Benefited over 13 patients.
  • Collaborated with finance and operations teams to streamline billing processes, reducing errors and saving $4 annually.
  • Advised senior management on resource allocation strategies that improved patient care outcomes and reduced operating costs by 81%.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 8%.
  • Achieved 32% growth in service capacity.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished in leading remote telehealth programs, increasing utilization rates by 60% within 6 months and advancing healthcare availability in underserved regions.
  • Achieved flawless audit scores in 2017.
  • A gifted individual who speaks 18 languages fluently.
  • Achieved significant audit improvements year-over-year.
  • Health System Specialist with 5 years of successful project management and data analysis experience.
  • Clear understanding of workflow optimization and budget management as well as workflow optimization training.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Entry-level Pharmacy Manager with exceptional stakeholder engagement and quality assurance knowledge.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.

Accomplishments

  • Chaired operational review sessions that identified inefficiencies in unit workflows, resulting in 21% faster turnaround for critical patient services.
  • Supported multi-department initiatives for optimizing telehealth services, increasing patient access by 29% within 17 months.
  • Led a cross-functional team to address compliance deviations, resulting in full accreditation with framework by 2015.
  • Led a task force addressing patient readmission rates, decreasing readmissions by 16% over a 17 month period.
  • Spearheaded the integration of a new health informatics platform, reducing system downtime by 69% and increasing operational efficiency.
  • Collaborated with team of 3 in the development of system.
  • Overhauled patient scheduling system, reducing appointment wait times by 51% and improving overall patient throughput.
  • Implemented EHR enhancements that increased data accessibility for clinical staff, reducing retrieval times by 27% minutes per patient.
  • Conducted root-cause analysis following a series of patient complaints, implementing procedural changes that resulted in a 31% reduction of similar issues.
  • Awarded Employee of the Year for exceptional performance in meeting patient experience goals, improving patient advocacy by 39%.

Affiliations

  • American Hospital Association (AHA)
  • American Society for Healthcare Risk Management (ASHRM)
  • American Medical Informatics Association
  • American Medical Group Association (AMGA)
  • American Health Information Management Association (AHIMA)
  • Project Management Institute
  • Health Resources and Services Administration (HRSA) - Fellowship or Collaborative Programs
  • American Marketing Association
  • Association of American Medical Colleges (AAMC)
  • Jaycees

Certifications

  • CompTIA A+ Technician
  • Healthcare Financial Management Association (HFMA) Certification
  • Certified Electronic Health Records Specialist (CEHRS)
  • Health Information Management (HIM) Certification
  • Fellow of the American College of Healthcare Executives (FACHE)
  • Certified Healthcare Technology Specialist (CHTS)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Patient Experience Professional (CPXP)
  • First Aid/CPR Certified

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