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Skills

  • Health and safety compliance
  • Table setting
  • Beverage Inventory Management
  • Crowd Management During Peak Hours
  • Basic Wine and Spirits Knowledge
  • Daily specials memorization
  • Custom Service Approach for VIP Clients
  • Customer relationship building
  • Guest relations management
  • Banquet coordination

Work Experiences

  • Achieved a 69% increase in new patrons.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Achieved Outstanding Service Award for excellence in leadership.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 5 tables per shift.
  • Achieved a 53% decrease in service errors.
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.

Summaries

  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • At standard restaurant, creative floor leader with 8 years of experience serving 7 dinner guests.
  • Server Captain is a multi-talented Server Captain who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven track record of efficiently performing program equipment maintenance.
  • Lean and OSHA certified.
  • Professional with 14 years of experience in restaurant operations who is dependable and quality-oriented.
  • Individual who is responsive and diligent and is fluent in German and French.
  • Captain with 18 years of experience ensuring safe and enjoyable water excursions for over 12 passengers per day.

Accomplishments

  • Identified inefficiencies in setup and close-out procedures, reducing total preparation time by 9 minutes.
  • Managed payroll for 9 staff members with 65% accuracy, resulting in streamlined labor cost controls and efficient operation.
  • Trained junior staff on upselling and beverage pairings, contributing to an average tip increase of $12 per server per shift.
  • Led the new hire training program, reducing onboarding time for new servers by 12 weeks.
  • Successfully led transition to a new reservation system, improving table management efficiency by 85% and reducing nightly no-shows by 18.
  • Delivered exceptional guest interactions and built loyal relationships, leading to an increase in return visitation by 38% per quarter.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained high customer feedback ratings of 39% satisfaction after addressing service complaints efficiently.
  • Developed a system for prioritizing table turns during high-traffic hours, increasing revenue by 15% per shift.
  • Implemented safety and sanitation standards that passed metric inspections with 23% compliance.

Affiliations

  • World Food Travel Association
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Event Service Professionals Association (ESPA)
  • National Restaurant Association (NRA)
  • World Association of Chefs Societies (WACS)
  • Certified Restaurant Manager (CRM)
  • Rotary International
  • Hospitality Financial and Technology Professionals (HFTP)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hospitality Department Trainer (CHDT) by AHLEI 2021
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Customer Complaint Resolution Techniques Certification Brightline 2021
  • ServSafe Food Protection Manager Certification, 2020
  • CPR/AED & First Aid Certified by Vantage 2021
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified

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