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Skills

  • Problem resolution
  • Bookkeeping
  • Agenda preparation and distribution
  • Policy and procedure modification
  • Organization
  • Communications
  • Conflict resolution
  • Credit and collections
  • Customer service
  • Data entry

Work Experiences

  • Assisted with the coordination of sales promotions, producing materials that contributed to an increase in product inquiries by 71%.
  • Contributed to Innovation Award received by the company in 2024.
  • Was in charge of procedure files and records for 16 clients, as well as following security procedures to prevent data breaches and misuse.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Collaborated with the finance department.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Boosted revenue for the 2021.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Collaborated with sales managers to design and deliver training materials for Workday, improving the sales team’s product knowledge by 32%.

Summaries

  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Strengths in stakeholder engagement and project management backed up by Miscellaneous training.
  • Recruiting established talent in stakeholder engagement and team leadership for Sales Administrative Coordinator.
  • Salesforce expert with database management experience.
  • Accomplished Sales Administrative Coordinator.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Sales Administrative Coordinator with 3 years of successful strategic planning and client relations experience.
  • Adaptable person with project management and process improvement abilities.
  • Professional in office management and administration with 18 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.

Accomplishments

  • Led the automation of repetitive administrative tasks through Tableau, reducing manual efforts by 50% and freeing up time for strategic initiatives.
  • Implemented a new reporting system with SAP to improve visibility into weekly sales KPIs, leading to 61% better performance tracking.
  • Worked closely with product and customer service teams to track feedback trends, resulting in a 17% enhancement in our product offering within 6 quarters.
  • Coordinated travel and accommodation for sales executives across 6 regions, reducing booking costs by 15% annually.
  • Collaborated with the finance department to reconcile 13 sales reports, identifying discrepancies that saved the company $33,000 during quarterly audits.
  • Created seamless communication channels between the sales and logistics departments, improving order fulfillment time by 9 days.
  • Collaborated with team of 3 in the development of system.
  • Supported the scheduling and logistics for 2 key sales meetings, ensuring timely client follow-ups and improved meeting effectiveness.
  • Regularly updated CRM with sales activity and pipeline status across 16 accounts, increasing data accuracy and supporting stronger decision-making.
  • Prepared customized sales proposals for 8 high-value clients, contributing to a contract win rate of 81%.

Affiliations

  • LinkedIn Learning Community (Sales & Admin courses)
  • Sales Management Association (SMA)
  • Google Certified Administrative Professional
  • Regional Chamber of Commerce Membership
  • Rotary International
  • American Marketing Association
  • Business Professionals of America (BPA)
  • International Association of Administrative Professionals
  • Salesforce Administrator Group program membership
  • American Marketing Association (AMA)

Certifications

  • Google Workspace Certification for Administrators
  • Cisco Certified Network Associate (CCNA)
  • SHRM-CP (Certified Professional in Human Resources) from Society for Human Resource Management
  • CompTIA Network+
  • Certified Professional Sales Person (CPSP) by National Association of Sales Professionals (NASP)
  • Certified Administrative Professional (CAP) by International Association of Administrative Professionals (IAAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Communication and Negotiation Certification by Lakeside Partners
  • Certified Salesforce Platform App Builder
  • Microsoft Office Specialist (MOS) - Excel Certification

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