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Skills

  • Multitasking ability
  • Operational improvement
  • Negotiation
  • Team management
  • Client Retention Strategies
  • MS Office
  • Supervision
  • Team Leadership
  • Time management
  • Process improvement

Work Experiences

  • Advised clients on financial planning and mortgage pre-approvals, leading to a quicker closing ability and improved client purchasing power.
  • Had an excellent attendance record and was always on time for work.
  • Worked with mortgage companies to accurately determine clients' loan and mortgage options.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Provided strategic assistance to homeowners and homebuyers in the Boston metro area who were looking to buy or sell residential properties.
  • Was in charge of over 14 weekly home sales, collaborating with buyers, sellers, and banks to ensure smooth sales transactions and happy customers.
  • Aided decision-making.
  • Achieved ITIL status, allowing for specialized services in program property transactions, driving revenue growth by $17.
  • Oversaw the delivery of framework project by program team, which resulted in procedure.
  • Achieved tangible results in a competitive market.

Summaries

  • Consistently achieves top rankings.
  • Closed 7 successful deals annually.
  • Achieved a 26% boost in closing ratios.
  • Accomplished Estate Agent.
  • Adaptable Estate Agent who thrives in fast-paced environments, collaborating with legal and mortgage professionals to streamline transactions and ensure smooth property hand-overs.
  • Achieved a 17% referral rate from first-time homebuyers.
  • Boosted closing rates by 77%.
  • Clear understanding of strategic planning and performance reporting as well as quality assurance training.
  • Boosted overall client satisfaction by 31%.
  • Collaborated with design and construction teams.

Accomplishments

  • Coordinated multiple property closings in three years, reducing process delays by implementing a streamlined, document-sharing process with clients and legal teams.
  • Generated 8 qualified leads per month by redesigning digital marketing campaigns targeted at niche markets within Raleigh.
  • Simplified client onboarding processes by integrating Power BI, reducing wait times and improving the customer experience by 19%.
  • Improved client retention by 60% through personalized follow-ups and tailored real estate advice via CRM systems.
  • Documented and resolved framework which led to program.
  • Negotiated price reductions on property purchases, saving the average client 13 while ensuring competitive market offers.
  • Advised clients on the financial viability of investment properties, leading to a 84% increase in investor referrals.
  • Partnered with local contractors and inspectors to ensure seamless property repairs, which helped reduce buyer complaints by 37%.
  • Spearheaded a team effort to boost company lead generation efforts, which resulted in a 42% increase in qualified prospects.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Real Estate Brokerage Manager (CRB), National Association of Realtors
  • Association for Computing Machinery
  • Affiliate Member, Association of Lease and Title Analysts (ALTA)
  • Affiliate, Property Management Association (PMA)
  • Toastmasters
  • Member, Women's Council of Realtors (WCR)
  • Member, Urban Land Institute (ULI)
  • Member, National Association of Realtors (NAR)
  • Member, Building Owners and Managers Association International (BOMA)
  • Affiliate, American Society of Appraisers (ASA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Digital Marketing Strategies for Real Estate Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Real Estate Ethics and Fair Practices Certification
  • Accredited Buyer’s Representative (ABR)
  • Graduate, REALTOR® Institute (GRI)
  • Project Management Professional (PMP)
  • Real Estate Appraiser Certification
  • Certified International Property Specialist (CIPS)
  • Resort and Second-Home Property Specialist (RSPS)

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