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Skills

  • Cross-selling and upselling strategies
  • Accurate inventory audits
  • Communications
  • MS Office
  • Collaboration with cross-functional teams
  • Effective time allocation for stock replenishment
  • Customer-centric sales techniques
  • Process equipment
  • Customer satisfaction improvement strategies
  • Business operations

Work Experiences

  • Addressed discrepancies in inventory.
  • Accurately processed cash and credit transactions averaging $2 per transaction, ensuring a smooth and expedited checkout process.
  • Accurately forecasted customer demand for high-traffic events, ensuring proper inventory levels and reducing potential losses.
  • Talked to customers about Microsoft Excel, outlined restrictions, and educated them on policies.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Assured all inventory was stocked.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Achieved a perfect score on mystery shopper evaluations.
  • Achieved a consistent 5-star customer satisfaction rating.

Summaries

  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Clear understanding of team leadership and stakeholder engagement as well as risk assessment training.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Advanced skills in sales analysis and forecasting.
  • Achieved this through precise shoe fittings.
  • Adept at fostering positive customer relationships and resolving product complaints, enhancing customer satisfaction by 20% through empathetic solutions.
  • Adept at fostering positive customer relationships.
  • Aligned promotions with market trends.
  • Achieved results over 17 weeks.
  • Accomplished retailer with the ability to meet sales goals consistently, ranked within the top 34% of associates for sales and customer interactions in 2018.

Accomplishments

  • Implemented mobile checkouts to reduce queue times, enhancing customer satisfaction and increasing overall sales by 57%.
  • Guided new associates through hands-on training in footwear sales and fitting techniques, improving the team’s sales performance by 47%.
  • Maximized sales productivity by overseeing product placement and implementing in-store shoe rotation tactics.
  • Collaborated in store-wide training on new shoe products, which increased department-wide knowledge and drove product interest.
  • Documented and resolved initiative which led to method.
  • Increased employee productivity and shoe sales by 80% through efficient time management during peak hours.
  • Upsold complementary shoe accessories, securing a 41% increase in average transaction value.
  • Coordinated shoe floor displays for program, ensuring a 21% increase in foot traffic and product engagement.
  • Provided leadership during high-traffic sales events, streamlining customer service processes and decreasing wait time by 17%.
  • Designed promotional strategies that boosted weekly cross-store footwear sales by 46%.

Affiliations

  • Society of Saleswomen International
  • Society of Women Engineers
  • Sales and Customer Service Association (SCSA)
  • Ecommerce Professional Association
  • Footwear Industry Resource Center
  • Association for Computing Machinery
  • Freemason
  • Association of Information Technology Professionals
  • Association for Professional Inventory Management
  • Fashion Footwear Association of New York (FFANY)

Certifications

  • Workplace Communication Mastery Certification by system
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Customer Service Excellence Certification by Meridian
  • Certified Sustainable Footwear Associate by Northwind
  • OSHA Store Safety Standards Certification by Beacon Labs
  • Certified Public Accountant (CPA)
  • Certified Visual Merchandiser for Footwear (CVMF) by Summit Group
  • Certified Shoe Care and Maintenance Specialist by Meridian
  • Sales Data Analysis and Application Certification by system

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