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Skills

  • Product assortment forecasting
  • Communications
  • Process equipment
  • Process improvement
  • Accurate inventory audits
  • Team management
  • Sales goal achievement
  • Project organization
  • Regulatory compliance
  • Client relationship building

Work Experiences

  • Achieved and surpassed the store’s daily target by 30% consistently.
  • Actively recommended accessories during transactions.
  • Analyzed competitive shoe pricing.
  • Achieved a consistent 5-star customer satisfaction rating.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved a 78% increase in store footfall.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Educated customers about promotions to increase sales.
  • Activated customer feedback loop.
  • Averaged $16 per transaction.

Summaries

  • Committed to improving customer satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished retailer with the ability to meet sales goals consistently, ranked within the top 34% of associates for sales and customer interactions in 2018.
  • Adept at handling customer inquiries, providing quick resolutions, and turning dissatisfied customers into loyal shoppers by facilitating mutually agreeable solutions.
  • Assisted customers in selecting footwear.
  • Achieved a 59% improvement in team performance.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Within Miscellaneous, senior Shoe Associate and outstanding performer in workflow optimization and data analysis.

Accomplishments

  • Led inventory counts for footwear department, ensuring near-perfect accuracy and reducing discrepancy by 16%.
  • Reduced customer returns on shoes by 42% through personalized fitting consultations.
  • Documented and resolved initiative which led to method.
  • Guided new associates through hands-on training in footwear sales and fitting techniques, improving the team’s sales performance by 47%.
  • Drove key holiday sales initiatives, generating $18 in seasonal revenue through strategic upselling.
  • Implemented mobile checkouts to reduce queue times, enhancing customer satisfaction and increasing overall sales by 57%.
  • Optimized shoe fittings, reducing shoe return rates by 62%, by implementing a precise foot measurement procedure.
  • Created personalized customer experiences based on style preferences, converting 49% of consultations into sales.
  • Utilized initiative to streamline checkout processes, reducing transaction times by 31%.
  • Maximized sales productivity by overseeing product placement and implementing in-store shoe rotation tactics.

Affiliations

  • Digital Retailers Association
  • Freemason
  • Jaycees
  • Sales and Customer Service Association (SCSA)
  • Customer Experience Professionals Association (CXPA)
  • American Society of Safety Professionals
  • Store Managers Society
  • Retail Executives Association
  • Women's Shoe Retailers Network
  • American Medical Informatics Association

Certifications

  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • National Retail Federation's (NRF) Retail Industry Fundamentals Credential
  • Certified Public Accountant
  • Customer Service Excellence Certification by Meridian
  • Certified Sales Associate (CSA) for Sports and Outdoors Retail by Beacon Labs
  • Certified Sustainable Footwear Associate by Northwind
  • POS System Proficiency Certification by metric
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)

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