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Skills

  • Market share expansion strategies
  • CRM implementation and optimization (Tableau)
  • Sales presentations
  • Lead qualification improvement
  • Account management
  • Strategic planning
  • Client Retention Strategies
  • Trained in consumer marketing
  • Quota Attainment and Exceeding Targets
  • Analytical problem solver

Work Experiences

  • Met sales and service targets of $7 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Implemented Salesforce to streamline system procedures and method tasks.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 14%.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Established long-term business growth by building relationships with customers and the community.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Kept up to date on competitor products and pricing in the markets I served.

Summaries

  • Achieved key revenue milestones across regions.
  • Achieved significant gains in underperforming regions.
  • Successful Sales Manager with 11 years of experience in developing and increasing metric sales.
  • Acquired 9 key accounts in two years.
  • Adept in driving bundled service offerings, leading to a 27% increase in total revenue for 2021.
  • Successful Head of Sales Department with a passion for leading sales teams to new heights in revenue.
  • Adept at forging key partnerships.
  • Sales Manager with over 11 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept in budget management and sales forecasting, enabling a 63% increase in forecast-to-reality accuracy, enhancing profitability.

Accomplishments

  • Led product launch go-to-market strategies that contributed to 17% target attainment within the first three years of introduction.
  • Optimized cross-selling strategies in tandem with product teams, resulting in a 14% increase in average contract value across key accounts.
  • Implemented tiered escalation pathways for high-value accounts, reducing the average time to resolve escalations by several months%.
  • Consistently exceeded sales targets by 76% over 11 consecutive quarters through innovative consultative selling techniques.
  • Collaborated with team of 3 in the development of system.
  • Documented and resolved category which led to standard.
  • Negotiated and closed high-value contracts with Fortune 500 companies, resulting in $8 incremental annual revenue.
  • Recognized with the Excellence Award for achieving top sales performance in the most competitive business segment of 2020.
  • Reduced customer churn by 62% by implementing multi-layered touchpoints during the onboarding process, ensuring smooth transitions for stakeholders.
  • Resolved product issue through consumer testing.

Affiliations

  • American Marketing Association
  • Participant in Sales Innovation Expo 2015
  • Collaborated with the Business Development Association (BDA) to implement joint-account strategies that led to 36% revenue growth
  • Sales Enablement Society (SES)
  • American Marketing Association (AMA)
  • HubSpot Certified Sales Management Professional – method
  • Keynote Speaker at Global Sales Leaders Conference in Columbus
  • Delivered training on account-based selling for ServiceNow
  • Freemason
  • Sales Management Association (SMA)

Certifications

  • CompTIA Security+
  • Certified Global Business Professional (CGBP) - NASBITE International
  • Salesforce Administrator Certification - method
  • Six Sigma Yellow Belt for Sales Leaders - Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Sales Funnel Strategy & Optimization - standard
  • Certified International Sales Manager (CISM) - metric
  • Cisco Certified Network Associate (CCNA)
  • Digital Sales Certification – metric
  • Apple Certified Associate (ACA)

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