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Skills

  • Problem resolution
  • Billing and invoicing process optimization
  • Multi-project management
  • Budget forecasting
  • Cash application
  • MS Office
  • High-priority account management
  • Risk management
  • First Aid/CPR
  • Financial reporting (e.g., $6 cost savings)

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted Project Account Managers in properly applying customer remittances while working with Project Account Manager.
  • Audited invoices effectively.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Looked for industry trends on social media and through online sources.
  • Consistently met or exceeded delivery goals by 42%.
  • Achieved a 57% increase in market share.
  • Achieved an Excellence Award for transparency.
  • Achieved Top Performer.
  • Achieved $15 in savings across 9 projects.

Summaries

  • Adept at devising custom reporting systems.
  • Decreased overall project cycle times.
  • Adaptable Project Account Manager fluent in Agile and Scrum.
  • Adept at tracking project milestones.
  • Customer-centered Project Account Manager.
  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.
  • Achieved a 80% retention increase.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Coordinated international project teams across 12 regions, improving global project delivery times by 54%.
  • Increased upsell success rate by 50% through improved customer relationship management via initiative and personalized engagement strategies.
  • Successfully led program projects from inception to completion within an allocated budget of $16, achieving a 40% improvement in time-to-market.
  • Collaborated with the finance team to forecast and manage project budgets totaling $17, leading to cost overruns reduced by 37%.
  • Crafted and executed result-driven client engagement strategies, boosting client satisfaction scores by 79% over 6 months.
  • Optimized vendor negotiations, securing competitive contracts that reduced costs by 45% and generated savings of $4 over 5 projects.
  • Authored 9 training materials and delivered comprehensive onboarding programs, resulting in a 45% efficiency improvement for new hires.
  • Enhanced communication flow between sales and account management teams, leading to a streamlined client handoff process and a 76% uptick in profitability from renewals.
  • Reduced order processing time by 52% through improved collaboration between cross-functional teams using agile methodologies.
  • Collaborated with team of 13 in the development of framework.

Affiliations

  • Certified Association Executive (CAE) from ASAE
  • Association for Supply Chain Management (APICS)
  • Business Process Management Institute (BPMI)
  • International Council of Nurses
  • Association of Change Management Professionals (ACMP)
  • Finance and Management Association (FMA)
  • Chamber of Commerce Member in Columbus
  • Certified Risk Management Professional (CRMP)
  • Lions Club
  • Freemason

Certifications

  • Certified Risk Management Professional (CRMP) - Brightline
  • Certified Public Accountant
  • Lean Six Sigma Green Belt Meridian
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Google Project Management: Professional Certificate – Coursera
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Google Analytics Professional Certification
  • Certified Public Accountant (CPA)

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