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Skills

  • Loss prevention
  • Calendaring
  • Table setting
  • Reservation coordination
  • 10-Key
  • Proficient in MS Office
  • Bill computation
  • MS Office
  • Process improvement
  • Display design

Work Experiences

  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Was in charge of all day-to-day operations at 4 store locations.
  • Recommendation
  • Invented
  • Assisted Lead Host with performance reporting, quality assurance, and data analysis.
  • Kept track of everything.
  • Supported the needs of a 17-person wait staff who attended to the specific needs of countless customers on a daily basis for method restaurant with social relevancy and intentionality.
  • Got better.
  • Developed and maintained strong working relationships with my peers and upper management.
  • Trained 9 new employees in procedures and policies in order to improve team performance each quarter.

Summaries

  • Deadline-driven
  • Lead Host with 17 years of successful workflow optimization and budget management experience.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.
  • Focused on customer service
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful Lead Host.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.

Accomplishments

  • Documented and resolved category which led to process.
  • Assisted in setting and enforcing health and safety compliance standards, resulting in zero violations during health inspections over a 13-month period.
  • Coordinated special seating requirements for high-profile guests, ensuring positive post-event feedback from metric.
  • Developed and managed to-go and takeaway services during high-demand periods, increasing additional revenue streams by $2.
  • Leveraged Microsoft Excel to assist in managing a database of repeat customers, ensuring personalized communication and enhanced guest retention by 40%.
  • Created an hourly seating performance tracker, increasing operational efficiency by 58% during peak hours.
  • Achieved status as one of 7 top sales performers in the region comprised of 17 stores.
  • Framework Met and exceeded quotas generating 18+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Personalized the guest experience by recognizing repeat visitors, resulting in a 45% increase in guest retention and positive reviews.

Affiliations

  • International Council of Nurses
  • International Association of Administrative Professionals
  • American Association of Hospitality Professionals
  • International Live Events Association (ILEA)
  • Society of Women Engineers
  • Certified Guest Relations Professional (CGRP)
  • Certified Hospitality Trainer (CHT) Certification
  • Jaycees
  • Society of Human Resource Management
  • International Special Events Society (ISES)

Certifications

  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Certified Guest Service Professional (CGSP) by the American Hotel & Lodging Educational Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Restaurant Professional (CRP) by National Restaurant Association
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+

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