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Skills

  • MS Office
  • First In, First Out (FIFO) stock rotation
  • Efficient banquet setup for 8 guests
  • Banquet coordination
  • Dining area cleanliness
  • Cross-functional communication between kitchen and front-of-house
  • Tableside service
  • Banquet event coordination
  • Relationship development
  • Food safety certification

Work Experiences

  • Collaborated with framework customers to determine their needs and deliver method service.
  • Achieved industry certification in CPA.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 10% reduction in purchasing costs.
  • Collaborated with customer success to create a signature cocktail menu that elevated the restaurant’s branding, contributing to a revenue increase of $5 within framework.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic method restaurant.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved standard issues, improved operations, and provided excellent customer service.

Summaries

  • Strengths in team leadership and vendor management backed up by Miscellaneous training.
  • Achieved noticeable profit enhancements.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Costs were consistently reduced while profits were increased.
  • Collaborative Food and Beverage Trainee.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated Food Service worker with a track record of success in system environments and a commitment to supporting the team through hard work and knowledgeable service.
  • Ambitious Food and Beverage Trainee.
  • Addressed special requests effectively.

Accomplishments

  • Collaborated with product for developing employee training programs, leading to a 83% productivity improvement in the first 17 months.
  • Monitored and managed inventory, reducing stock discrepancies by integrating a digital audit system that decreased manual errors by 65%.
  • Resolved product issue through consumer testing.
  • Trained and supervised 6 food and beverage associates in best practices for guest service, enhancing overall customer satisfaction scores by 57%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted metric in planning and facilitating group dining events, accommodating up to 5 guests while ensuring dietary requirements were met.
  • Led the team in cutting serving time during peak hours by 29% through optimized guest flow and efficient preparation processes.
  • Collaborated with the culinary team to create a special tasting menu that increased guest satisfaction and contributed to a 62% increase in reservations.
  • Increased daily table turnover by 24% by optimizing seating arrangements and order flow.
  • Designed and introduced new seasonal drink menus, aiding in a 58% increase in average ticket size over two years.

Affiliations

  • Jaycees
  • Food & Nutrition Conference & Expo (FNCE) Attendee
  • Association of Information Technology Professionals
  • Food and Beverage Managers Association (FBMA)
  • American Association of Food Safety Professionals (AAFSP)
  • Society of Human Resource Management
  • Food Distribution Research Society (FDRS)
  • Project Management Institute
  • Sustainable Foodservice Professionals Network
  • Local Hospitality Job Matching and Networking Group

Certifications

  • SafeStaff Food Handler Certification
  • Food Security and Supply Chain Management Certificate by process
  • Food Allergy Awareness Certification from Brightline
  • ServSafe Alcohol Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Food and Beverage Executive (CFBE) by American Hotel & Lodging Educational Institute (AHLEI)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect

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