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Skills

  • Clinical social work best practices
  • Customer service
  • HIPAA compliance
  • Motivational interviewing
  • Social history intake procedures
  • Operational improvement
  • Domestic violence advocacy
  • Client-Centered Therapy Techniques
  • De-escalation techniques
  • Admitting processes

Work Experiences

  • Advised 12 hospital committees on ethical concerns surrounding patient care, strengthening collaborative decision-making processes.
  • Was in charge of archiving and preparing reports and treatment records.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated with hospital legal services.
  • Achieved 41% problem resolution.
  • Conducted training workshops on interventions.
  • Developed and conducted training workshops on suicide prevention and interventions, improving staff readiness to handle suicide risk cases by 72% annually.
  • Connected 3 patients to outpatient services.
  • Consulted with insurance providers.

Summaries

  • Adept at forming strategic referral pathways that result in a 32% improvement in timely outpatient care and follow-up services for diverse patient populations.
  • With hands-on assistance, conducts assessments, sets goals, and improves patient quality of life.
  • Addressed psychosocial needs of 15 patients per shift.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 27% positive resolution in critical patient scenarios.
  • Balanced high caseloads.
  • Collaborative social worker.
  • Compassionate and results-driven Emergency Department Social Worker.
  • Addressed financial insecurity.

Accomplishments

  • Successfully handled over 12 psychiatric emergency interventions annually, reducing escalation through de-escalation techniques and rapid care coordination.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and rolled out a hospital-community partnership program to address food insecurity, providing access to nutritional support for 9 patients annually.
  • Developed an efficient triage system for behavioral health emergencies, decreasing wait times for high-risk patients by 71%.
  • Successfully linked 10 at-risk youth to community mental health programs, reducing repeat ED visits for behavioral issues by 21%.
  • Collaborated in the creation of a hospital-based domestic violence task force, improving protection measures for 10 vulnerable patients annually.
  • Resolved product issue through consumer testing.
  • Implemented a hospital discharge program for older adults, improving home care referrals and reducing ED readmission rates by 20%.
  • Created data-driven reports on the social work department's impact on patient outcomes, leading to increased funding for mental health initiatives by 33%.
  • Advocated for patient autonomy in end-of-life cases, collaborating with ethics committee and achieving consensus in 84% of cases.

Affiliations

  • American Board of Examiners in Clinical Social Work (ABECSW)
  • LGBTQ+ Healthcare Advocates Network Participant
  • American Medical Informatics Association
  • Emergency Nurses Association (ENA)
  • Association of Information Technology Professionals
  • American Case Management Association (ACMA)
  • Association for Computing Machinery
  • Freemason
  • Hospice and Palliative Nurses Association (HPNA)
  • National Association of Social Workers

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification - Vantage, 2015
  • Certified Advanced Social Work Case Manager (C-ASWCM) – National Association of Social Workers, 2020
  • Substance Abuse and Addiction Recovery Certification – program, 2024
  • Cisco Certified Internetwork Expert (CCIE)
  • Certification in Disaster and Emergency Preparedness for Social Workers – National Association of Social Workers (NASW), 2022
  • Suicide Prevention & Intervention Certification – QPR Institute, 2017
  • Advanced Certified Hospice and Palliative Social Worker (ACHP-SW) – National Association of Social Workers, 2023
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+

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