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Skills

  • Reservations management
  • Outstanding communication skills
  • Infant AED and CPR
  • Preflight briefings
  • Detail oriented
  • Service-oriented
  • Process improvement
  • Ramp service
  • Overseas tours
  • Issue resolution

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved Innovation Award for consistently exceeding sales targets by 46% over multiple quarters while maintaining superior client feedback.
  • Was able to quickly resolve service-related issues.
  • Kept my team up to date on changes to the hotel's products, services, pricing, and policies.
  • Had an excellent attendance record and was always on time for work.
  • Transported QuickBooks to two years customer locations.
  • Achieved 33% higher satisfaction.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was able to provide services quickly and with a high level of accuracy.

Summaries

  • Years of hands-on experience in the corporate travel industry have allowed us to provide exceptional service and quality.
  • Influential tour guide with over 17 years of experience giving presentations to large groups.
  • Expertise in providing excellent customer service and resolving conflicts.
  • Professional, courteous service with a strong commitment to exceeding expectations.
  • Within Healthcare, senior Senior Travel Counselor and outstanding performer in project management and client relations.
  • Sales-oriented personality and skilled communicator dedicated to working as part of a winning team.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In the role of tour guide, I'd like to put my dynamic presentation skills to use.
  • Senior Travel Counselor is looking for a position in an upscale hotel after gaining extensive experience in fine dining and hospitality.
  • Hotel Front Desk Clerk who excels at juggling multiple priorities while providing excellent service with a smile.

Accomplishments

  • Negotiated with suppliers for better group rates on luxury tours, resulting in an overall savings of $8.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated multi-city international trips for groups of up to 18 members, increasing revenue from group bookings by 65%.
  • Implemented a streamlined booking and itinerary process that reduced travel planning time by 3%.
  • Designed detailed travel itineraries for multi-country corporate relocations, decreasing logistical mishaps by 58%.
  • Developed Power BI customer loyalty program, which became a model for hotels nationwide.
  • Ensured seamless international travel arrangements for VIP clientele, contributing to a client retention rate of over 35%.
  • Facilitated private travel arrangements for high-net-worth individuals, gaining critical clientele and increasing revenue by 4.
  • Provided highly personalized travel experiences for exclusive clients, improving the company's VIP revenue by 2.
  • Documented and resolved system which led to process.

Affiliations

  • Virtuoso Travel Network
  • Travel Agent Next Door (TAND)
  • Tourism Cares
  • United States Tour Operators Association (USTOA)
  • Young Travel Professionals (YTP)
  • Business Travel News (BTN) Group
  • Rotary International
  • Project Management Institute
  • American Medical Informatics Association
  • Association for Computing Machinery

Certifications

  • Certified Specialist on method, accredited by Vantage
  • Certified Travel Industry Executive (CTIE), awarded by The Travel Institute
  • Expense Management Technology Certification (EMTC), recognized by Jira
  • Certified Public Accountant (CPA)
  • Certified hotel administrator
  • Global Distribution System (GDS) Certification in Tableau
  • Destination Specialist (DS), provided by The Travel Institute
  • Cisco Certified Network Associate (CCNA)
  • Corporate Travel Engine Expert, certification in Asana
  • CPR and AED

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