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Skills

  • Territory Sales Experience
  • Budgets
  • Credit and collections
  • Sales expertise
  • Settlement agreements
  • Project management
  • Multi-Task Management
  • Documentation research
  • Influencing business growth
  • Property and casualty products

Work Experiences

  • Measured yardage and looked for stray golf balls.
  • Established positive working relationships with car dealers, loan processors, and other community business partners.
  • Applications, payments, corrections, endorsements, and cancellations were all handled by me.
  • Adjustments, premiums, and refunds were all calculated by me.
  • Upsold agency products and services, resulting in annual sales of $12.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Sought advice.
  • Processed 10 invoices and mailed documentation to clients each one year.
  • Quickly identified problems and alerted Claims Representative to any potential project delays.
  • Was in charge of claim asset recoveries, including salvage and subrogation.

Summaries

  • Fluent in both English and Spanish.
  • As an Intern, I'm an ambitious Insurance student looking for hands-on experience in vendor management underwriting.
  • Insurance Sales Agent looking for a position with a top-tier insurance agency.
  • Qualified Claims Representative with experience investigating claims, verifying data, and settling claims.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Claims Representative with 6 years of successful client relations and project management experience.
  • Motivated graduate looking to start a career in underwriting in cross-functional collaboration.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Dedicated to learning, growing, and succeeding in Insurance.
  • Claims Representative is articulate and driven to succeed.

Accomplishments

  • Documented and resolved standard which led to system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with cross-functional teams to redesign the claims review process, reducing unnecessary denials by 57%.
  • Worked alongside regulators during 2019 audit with no identified areas of non-compliance in claims handling.
  • Assisted claims auditors during routine compliance evaluations, leading to zero negative findings across 2 consecutive audits.
  • Collaborated on cross-functional compliance initiatives that resulted in Top Performer for claims department excellence.
  • Developed and led a remote working claims processing initiative for 13-person team, reducing claims backlog by 54% within two years.
  • Handled a high-volume caseload of 12 claims on a weekly basis, maintaining a 61% resolution rate within 6 months.
  • Expanded book of business for property and casualty insurance for small business owners, and commercial and residential accounts from $5 to $2 million.
  • Provided specialized claims assistance to policyholders during significant life events, boosting satisfaction scores by 21%.

Affiliations

  • Certified in Insurance Principles by The Institutes, Risk & Insurance Knowledge Group
  • Credentialed Claim Specialist through the American Educational Institute (AEI)
  • Enrollment in a Chartered Property Casualty Underwriter (CPCU) program
  • Participant in Continuing Education Courses with the Regulatory Compliance Association (RCA)
  • Member of the American College of Financial Services
  • Professional Member of the Insurance Data Management Association (IDMA)
  • Membership in the National Association of Subrogation Professionals (NASP)
  • Active Participant in the Casualty Actuarial Society (CAS)
  • Active Participant in the American Society for Healthcare Risk Management (ASHRM)
  • Affiliate with the Healthcare Financial Management Association (HFMA)

Certifications

  • Association for Project Management (APM)
  • Certified Business Analysis Professional (CBAP)
  • Claims Arbitration Certification (the Northeast)
  • Chartered Life Underwriter (CLU)
  • SHRM Certified Professional (SHRM-CP)
  • Healthcare Claims Professional Certification
  • Certified Public Accountant (CPA)
  • Licensed Claims Adjuster in Massachusetts
  • Chartered Property Casualty Underwriter (CPCU)
  • Salesforce

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