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Skills

  • Renewing policies
  • Skilled negotiator
  • User interface understanding
  • Documentation research
  • Analyzing data
  • Hardware evaluation
  • Operational improvement
  • Settlement agreements
  • Sales expertise
  • Process improvement

Work Experiences

  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Sought advice.
  • Was in charge of claim asset recoveries, including salvage and subrogation.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Was in charge of collecting premiums and issuing accurate receipts.
  • Made a proposal
  • Advised
  • Won
  • Invented

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Service-driven
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Deadline-driven
  • Building strong working relationships with sales teams and brokers was a success.
  • Fluent in both English and Spanish.
  • Managed the entire claims process with minimal guidance.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Former underwriter with exceptional problem-solving and analytical skills.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Liaised between claimants and legal departments in complex litigation claims, ensuring cases were settled efficiently and within policy limits.
  • Resolved claim disputes by investigating discrepancies, achieving a resolution success rate of 27%.
  • Consistently met or exceeded monthly claims settlement targets, closing an average of 17 claims per month with a 58% accuracy rate.
  • Successfully audited claim files for compliance, achieving an organization-wide adherence rate of 55%.
  • Resolved product issue through consumer testing.
  • Expanded book of business for property and casualty insurance for small business owners, and commercial and residential accounts from $5 to $2 million.
  • Investigated and resolved escalated claims issues, preventing litigation in 75% of cases and saving over $7 in potential costs.
  • Worked directly with medical professionals to efficiently process accident-related claims, reducing average settlement time by 12 days.
  • Earned designations as method.

Affiliations

  • Affiliated with the Association of Insurance Compliance Professionals (AICP)
  • Certified in Insurance Principles by The Institutes, Risk & Insurance Knowledge Group
  • Member of the International Association of Insurance Professionals (IAIP)
  • Annual Training Courses Completed through Beacon Labs
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Volunteer Mentor in the Risk Management and Insurance Society (RIMS)
  • Volunteer Coordinator for the Claims Professional Networking Alliance (CPNA)
  • Society of Women Engineers

Certifications

  • Chartered Life Underwriter (CLU)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Commercial General Liability Adjusting
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Associate in Claims (AIC) Certification

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