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Skills

  • Routing correspondence
  • Risk management
  • Strong problem solver
  • Payroll and benefits administration
  • Internet research
  • Data organization
  • Transcript typing
  • Calendaring
  • Coordinating program activities
  • Financial aid application review

Work Experiences

  • Greeted, assisted, and directed visitors, vendors, and the general public using a professional, courteous, and respectful demeanor.
  • Assisted Processing Clerk by managing personal documents, organizing calendars, and preparing meeting collateral.
  • Managed client correspondence and communications while optimizing office functions.
  • Worked on general clerical tasks both independently and with supervision.
  • Completed special projects to help the human resources department and the entire organization meet and exceed their objectives.
  • Used Jira to manage my itinerary and appointment schedules.
  • Planned client service schedules for up to 2 employees on a weekly basis.
  • Created and updated Asana spreadsheets for tracking, analyzing, and reporting on metric and system data.
  • Was in charge of the executive calendar and the weekly project team meetings.
  • Created files, reports, and records while maintaining confidentiality.

Summaries

  • Processing Clerk with 14 years of successful team leadership and client relations experience.
  • Reliable Program Support Assistant seeking to apply 14 years of vendor management and project management experience to the Processing Clerk position.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer service, meeting scheduling, travel arrangements, task prioritization, and file management are among the skillsets of this resourceful and experienced Administrative Assistant.
  • Reliable and ambitious self-starter looking for a position as an Administrative Assistant with a growing company where she can put her diverse background to good use.
  • Exceptional at prioritizing multiple tasks in order to complete required duties while providing outstanding customer service.
  • Motivated Office Automation Clerk looking for a new job where her workflow optimization and client relations skills can be put to good use.
  • This enthusiastic and well-organized Administrative Assistant possesses a variety of skills, including data entry, schedule management, and event planning.
  • Processing Clerk is a dependable and enthusiastic Processing Clerk with 4 years of front desk management experience.
  • Project management and stakeholder engagement are tasks that I am uniquely qualified to perform.

Accomplishments

  • Introduced a new workflow tracking system that improved project transparency, reducing project completion delays by 39%.
  • Coordinated document management for high-value client accounts, improving client satisfaction with a 36% retention rate.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Implemented process improvements within the data entry function, enhancing data accuracy by 32% within the first 13 months.
  • Achieved certification through the Microsoft Excel, standard.
  • Executed real-time reporting of incoming material for the production service line, reducing downtime due to material shortages by 68%.
  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated communication between logistics and the production team to streamline the shipment process, achieving a 24% improvement in delivery accuracy.
  • Accomplished standard through framework.

Affiliations

  • Association of Records Managers and Administrators (ARMA International)
  • International Compliance Association (ICA)
  • Document Control Specialists Association (DCSA)
  • Professional Association of SQL Server (PASS)
  • American Society of Administrative Professionals (ASAP)
  • National Notary Association (NNA)
  • Lean Six Sigma Certification - Green or Black Belt
  • Jaycees
  • Society of Corporate Compliance and Ethics (SCCE)
  • American Marketing Association

Certifications

  • APA Certified Accounts Payable Specialist (CAPS) - Ironclad Systems
  • Agile Processing Management Certification - Northwind
  • Certified Information Privacy Professional (CIPP/US) - Cedar Works
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Certified Financial Services Auditor (CFSA) - Harbor & Co.
  • Certified Treasury Professional (CTP) - Lakeside Partners

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