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Skills

  • Client relationship management
  • Pricing tool development
  • Presentation design
  • Clerical support
  • Interpersonal and written communication
  • Dinner service planning
  • Bookkeeping
  • Strong verbal communication
  • Public speaking
  • Business writing

Work Experiences

  • Answered an average of 12 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved under budget by $7.
  • Created multi-threaded admin web applications based on process.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Used Power BI and ServiceNow to create presentations, proposals, and reports.
  • Addressed inquiries within 3 hours.
  • Achieved cost savings of $5 annually.
  • Automated invoice processing.
  • Handled incoming and outgoing calls, as well as emails, letters, and packages.
  • Double-checked the data's accuracy and integrity.

Summaries

  • Motivated Executive Office Manager with experience managing large-scale projects, including budgeting and administration.
  • Detail-oriented Executive Office Manager motivated to contribute method and framework skills to growth-oriented positions
  • Executive Office Manager with 18 years of successful project management and process improvement experience.
  • Executive Office Manager with 13 years of experience organizing and coordinating office procedures and administration.
  • Among his accomplishments is the creation of a metric app for use in the initiative industry.
  • Exceed expectations in terms of group performance and scheduling efficiency.
  • Expert in strategic planning and organization, as well as comprehensive support for business executives.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Administered scheduling and calendar management for 11 executives, ensuring all high-priority engagements were successfully met without conflicts.
  • Resolved product issue through consumer testing.
  • Reduced office supply expenditures by 70% annually through optimized vendor negotiations and inventory management.
  • Implemented a cloud-based communication platform that improved internal coordination across 3 global offices, resulting in faster decision-making.
  • Led office relocation project involving over 7 employees, ensuring no disruption to daily operations and saving 49% in related expenses.
  • Created and implemented a streamlined executive PTO management system, improving staff availability by 27% during high-demand periods.
  • Managed office renovations in 2023, delivering the project on time and under budget by 16%, significantly elevating workplace functionality.
  • Instituted a bi-annual executive training program in leadership and communication, fostering stronger team cohesion and improving key leadership metrics by 73%.
  • Crafted and delivered urgent business communications for 3 executives, enhancing the accuracy of time-sensitive updates by 50%.
  • Created executive communication templates that standardized messaging for key stakeholder updates, increasing clarity and reducing errors by 20%.

Affiliations

  • Administrative Professionals Day Speaker 2016 at standard
  • Human Resources Professionals Association (HRPA)
  • Association of Executive and Administrative Professionals (AEAP)
  • Society for Human Resource Management (SHRM)
  • Toastmasters
  • Executive Women International (EWI)
  • Association of Information Technology Professionals
  • SAP S/4HANA Certification for Office Management Processes 2023
  • American Marketing Association
  • American Business Women's Association (ABWA)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Manager of Administrative Services (CMAS) via Management and Strategy Institute
  • Certified Microsoft Teams Administrator Associate by framework
  • Google Certified Professional Cloud Architect
  • Chartered Management Institute Level 5 in Management and Leadership
  • Certified Public Accountant
  • CPR AED Certification by American Heart Association
  • Certificate in Mergers & Acquisitions Fundamentals via Summit Group
  • Cybersecurity Awareness Certification by program
  • Certified Office Manager (COM) via International Association of Certified Office Managers (IACOM)

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