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Skills

  • MS Office
  • Advanced MS Office Suite
  • Business operations
  • Strong verbal communication
  • Operational improvement
  • Mail handling
  • Relationship development
  • Risk management processes and analysis
  • Public speaking
  • Problem resolution

Work Experiences

  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Boosted productivity by 35%.
  • Answered an average of 12 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Used QuickBooks to create invoices, reports, and other deliverables on a monthly basis.
  • Increased employee and client retention by 16% through active communication and problem-solving efforts.
  • Achieved cost savings of $5 annually.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Used Power BI and ServiceNow to create presentations, proposals, and reports.
  • Coordinated catering for the annual staff development forum, distributed company-wide announcements, and booked conference rooms.
  • Acquired accounts valued at $3.

Summaries

  • Executive Office Manager is a multi-talented Executive Office Manager who is consistently rewarded for planning and operational improvements.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Within Miscellaneous, senior Executive Office Manager and outstanding performer in workflow optimization and vendor management.
  • Clear understanding of cross-functional collaboration and stakeholder engagement as well as workflow optimization training.
  • Microsoft Excel and Tableau are two of my strongest skills.
  • Professional with 17 years of experience managing initiative office operations who is methodical and dependable.
  • Supporting professional needs with well-organized precision is a track record.
  • Customer service, client satisfaction, and team communication are all priorities for me.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.

Accomplishments

  • Supported the executive team in strategic planning sessions by providing data-driven insights, which led to a 48% improvement in year-over-year executive decision-making efficiency.
  • Led office relocation project involving over 7 employees, ensuring no disruption to daily operations and saving 49% in related expenses.
  • Developed an automated scheduling system reducing administrative workload by 68% and improving executive scheduling accuracy.
  • Developed and maintained confidential databases tracking executive performance metrics, resulting in 64% increase in productivity.
  • Pioneered a sustainability initiative that reduced office waste by 55% by shifting to eco-friendly supplies and renegotiating vendor contracts.
  • Fluent in standard, utilized language skills to support multinational executives during cross-border communication, reducing miscommunication delays by 42%.
  • Organized executive client briefings that contributed to securing accounts worth $16, enhancing company revenue and client retention.
  • Handled executive-level inquiries, increasing response rates to urgent matters within 24 hours and improving overall client satisfaction scores by 34%.
  • Collaborated with the finance team to reconcile expense reports for 5 departments, reducing discrepancies by 54%.
  • Created and enforced an internal communication flow chart, increasing team collaboration across 9 regional offices and improving project timeline adherence.

Affiliations

  • American Society of Administrative Professionals (ASAP)
  • Freemason
  • International Association of Administrative Professionals (IAAP)
  • Society of Corporate Secretaries and Governance Professionals
  • SAP S/4HANA Certification for Office Management Processes 2023
  • Association of Executive and Administrative Professionals (AEAP)
  • International Facility Management Association (IFMA)
  • Administrative Professionals Day Speaker 2016 at standard
  • National Association of Executive Secretaries and Office Administrators (NAESOA)
  • National Association of Professional Women (NAPW)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Office Manager (COM) via International Association of Certified Office Managers (IACOM)
  • Microsoft Office Specialist (MOS) - Expert Level in Workday
  • ISO 9001:2015 Lead Auditor via British Standards Institution (BSI)
  • Certified Business Analysis Professional (CBAP)
  • Certified Document Controller (CDC) by Institute of Administrative Management (IAM)
  • Certified Digital Office Manager (CDOM) by category
  • Chartered Management Institute Level 5 in Management and Leadership

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