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Skills

  • International Shipping Documentation Expertise
  • Peak Hour Load-Balancing Techniques
  • Receiving Process Streamlining
  • Lean warehousing principles
  • Data-driven decision making
  • Standard operating procedure (SOP) development
  • Fulfillment Cycle Time Enhancement
  • Production Line Downtime Minimization
  • Carrier and Vendor Negotiation
  • Warehouse Management Software Training

Work Experiences

  • Achieved savings of $16 through vendor negotiations.
  • Developed and enforced compliance with shipping and receiving SOPs.
  • Decreased return rates.
  • Analyzed shipping data and identified inefficiencies, resulting in a 48% reduction of expedited freight costs for Austin.
  • Consistently met all shipping deadlines by maintaining a 44% or greater on-time shipping rate over a period of 18 months.
  • Achieved service delivery KPIs for 17 consecutive quarters.
  • Devised an efficient load-balancing schedule that minimized downtime during peak hours, increasing throughput by 32%.
  • Achieved a 24% increase in productive space utilization.
  • Achieved efficiency improvement over 2018.
  • Devised an efficient load-balancing schedule.

Summaries

  • Achievement-oriented manager.
  • Consistently met 16 consecutive quarters of service KPIs.
  • Delivered 26% reduction in shipping errors.
  • Achieved results without service disruption.
  • Adept at negotiating with carriers.
  • Customer-focused manager known for implementing new shipping protocols that decreased order discrepancies by 41% and significantly boosted customer satisfaction levels.
  • Consistently improved operational efficiency by 72%.
  • Customer-focused manager.
  • Collaborated effectively with purchasing teams.
  • Dedicated manager proficient in overseeing shipping operations.

Accomplishments

  • Implemented labor-saving strategies that cut warehouse labor costs by 59% annually, without sacrificing service quality or shipment speed.
  • Managed a team that consistently achieved 29% error-free shipping for 3 consecutive months, boosting overall customer satisfaction scores.
  • Directed the introduction of new dock scheduling software which reduced inbound delivery wait times by 34% and improved supplier relations.
  • Developed a performance tracking system that identified bottlenecks in shipping processes and improved monthly shipment volume by 41%.
  • Reduced lead time from order reception to customer delivery by 33% through strategic collaborations with external vendors and internal teams.
  • Developed a logistics dashboard for real-time shipment monitoring, resulting in a measurable 30% increase in customer satisfaction due to fewer shipment delays.
  • Collaborated with the customer service team to reduce lead time on shipments, decreasing customer complaints related to late deliveries by 45%.
  • Instituted quality assurance checks at multiple points in the fulfillment cycle, decreasing product damage during shipping by 29%.
  • Reduced overtime expenditure by 39% through efficient labor scheduling adjustments, saving the company $16 annually.
  • Implemented cross-docking best practices that streamlined goods flow, improving warehouse space utilization by 84%.

Affiliations

  • Affiliated with the National Distribution and Contracting, Inc. (NDC), participating in supply chain benchmarking initiatives.
  • Lean Six Sigma Logistics Association, system, supporting continuous improvement in supply chain processes.
  • Logistics volunteer at the United States Institute for Supply Management (ISM), contributing to community supply chain efforts.
  • Accredited by The Institute of Logistics and Transport (CILT), specializing in inventory and warehouse management.
  • Certified in Hazardous Materials Transportation compliance through the Institute of Packaging Professionals (IoPP), 2022.
  • Attendee at the Transportation Intermediaries Association (TIA) annual convention, Austin, 2022.
  • Association for Supply Chain Management (ASCM), certified with Six Sigma in logistics management, 2023.
  • Professional member of the Freight Transport Association (FTA), system, for continuous logistics education.
  • Attendee of the Global Cold Chain Alliance (GCCA) annual conference since 2020, staying current on industry trends.
  • Manager member of the Multimodal Logistics Leaders Forum, promoting continuous improvement in global shipping practices.

Certifications

  • RFID Technology Certification - Cedar Works
  • Certified Supply Chain Professional (CSCP) - Offered by APICS
  • Fundamentals of Purchasing (FOM) Certification - Brightline
  • Six Sigma Green Belt Certification - Harbor & Co. - 2016
  • Certified Warehousing & Distribution Specialist - Northwind
  • FORKLIFT Certification - OSHA Compliant
  • Certified in Logistics, Transportation, and Distribution (CLTD) – APICS
  • Certified Transportation Manager (CTM) - Vantage
  • Business Continuity Planning (BCP) for Warehousing - Ironclad Systems
  • Certified Shipping Professional Certification (CSPC) - 2018

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