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Skills

  • Time management and prioritization
  • Regulatory compliance
  • Medical billing and coding ITIL
  • HIPAA regulations knowledge
  • Conflict resolution in healthcare settings
  • MS Office
  • Business operations
  • De-escalation techniques for patient grievances
  • Data-driven decision making
  • Contract Negotiation with Vendors

Work Experiences

  • Coordinated the rollout of a new electronic medical record system.
  • Conducted meticulous audits.
  • Allowed for more direct patient care.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 14 calls per 6 months to help customers with their questions and concerns.
  • Administered patient satisfaction surveys.
  • Went over the doctors' daily care slips.
  • Achieved recognition with Outstanding Service Award.
  • Collaborated with insurance representatives.

Summaries

  • Collaborative and data-driven.
  • Consistently reduced appointment wait times by 34%.
  • Achieved a 18% reduction in administrative workload.
  • Achieved results within one year.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • Boosted provider-patient interaction time by 69%.
  • Lead Patient Coordinator with 13 years of successful project management and performance reporting experience.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Conducted proactive contract negotiations.
  • Applied scheduling algorithm optimizations.

Accomplishments

  • Led initiatives to improve patient data privacy policies, resulting in zero data breaches over 6 months.
  • Acted as the primary point of contact for escalated patient concerns, successfully resolving 10 sensitive issues without incident.
  • Resolved product issue through consumer testing.
  • Ensured compliance with infection control protocols, maintaining 12 consecutive audits with zero non-conformances.
  • Regularly audited patient records for HIPAA compliance, resulting in 9 consecutive inspections with zero violations.
  • Managed daily operations and patient scheduling to support a 46% increase in clinic efficiency and overall patient satisfaction.
  • Led and mentored a team of 10 junior coordinators, resulting in a 27% increase in overall productivity and patient satisfaction within one year.
  • Collaborated in cross-functional team meetings to develop and review patient case studies, contributing to improved care plans.
  • Achieved 63% compliance with HIPAA standards through rigorous oversight of patient data documentation and processes.
  • Developed and implemented patient follow-up strategies that improved care plan adherence by 40%.

Affiliations

  • Freemason
  • Association for Computing Machinery
  • Patient Assistance and Healthcare Advocacy Organization (PAHA)
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Healthcare Businesswomen’s Association (HBA)
  • Lions Club
  • Patient Experience Institute (PXI)
  • National Committee for Quality Assurance (NCQA)
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • Certified Public Accountant (CPA)
  • Basic Life Support (BLS) Certification by American Heart Association (AHA)
  • Certified Professional in Healthcare Management (CPHM) by Summit Group
  • Advanced Patient Communication Skills Certification from Cedar Works
  • Health Information Technology Certified Manager (HITCM-PP) by American Health Information Management Association (AHIMA)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • CompTIA Network+
  • First Aid/CPR Certified

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