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Skills

  • Client inquiries handling
  • Document verification
  • Business operations
  • Supervision
  • Audit and Compliance Reporting
  • Organization
  • Team management
  • Regulatory compliance
  • Process improvement
  • Customer service

Work Experiences

  • Coordinated the closing process for 14 loans per week, ensuring all required documents were completed correctly.
  • Contributed to quarterly loan closure targets.
  • Assisted branch management in identifying at-risk loans.
  • Looked for industry trends on social media and through online sources.
  • Conducted post-loan audits.
  • Achieved a 77% satisfaction rate.
  • Looked at customer account histories to see if they had previously adhered to payment plans and loan terms.
  • Accurately completed loan closing checklists.
  • Audited loan document packets for accuracy.
  • Audited loan document packets for accuracy, correcting 54% of errors before submission to meeting compliance standards.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Adept at handling sensitive financial data.
  • Achieved faster processing times across workflows.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Award-winning Loan Operations Clerk lauded for reducing document errors by 54% and consistently meeting disbursement deadlines in a fast-paced environment.
  • Achieved a 23% reduction in loan processing backlog.
  • Client-focused Loan Operations Clerk.
  • Boosted team productivity.
  • Audited and corrected upwards of 25% of loan document errors.
  • Achieved a 42% reduction in overall error rate.

Accomplishments

  • Led initiative in digitizing and re-organizing loan documents, which resulted in 17 in annual clerical cost savings for 2021.
  • Processed and audited over 5 loan requests daily, ensuring a compliance rate of 78% with regulatory and corporate standards.
  • Executed reconciliation of loan disbursement accounts, achieving an error rate of less than 68% over a the past year period.
  • Executed monthly reconciliation of loan portfolios with a 28% accuracy rate, ensuring internal audit requirements were consistently met.
  • Created custom financial reports in Adobe Creative Suite to track and monitor loan disbursements, reducing manual errors by 30%.
  • Collaborated with team of 7 in the development of metric.
  • Managed end-of-day cash balancing and settlement for 6 loan transactions, achieving a 26% on-time record for two years.
  • Reduced manual data entry time by 26% by introducing advanced spreadsheet automation in Jira, leading to increased output.
  • Devised process upgrades for loan application tracking, resulting in reduced application turnarounds by 72%.
  • Monitored and processed daily loan payments for 14 clients, maintaining a delinquency rate below 35% during several months.

Affiliations

  • Credit Services Association (CSA)
  • International Association of Insurance Professionals (IAIP)
  • Equipment Leasing and Finance Association (ELFA)
  • International Association of Administrative Professionals
  • Certified Loan Officers Network (CLO Network)
  • American Financial Services Association (AFSA)
  • American Bankers Association (ABA)
  • American Society of Safety Professionals
  • Institute of International Bankers (IIB)
  • Alternative Credit Council (ACC)

Certifications

  • ServSafe
  • CompTIA Security+
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Certified Loan Officer (CLO), Cedar Works, 2019
  • Advanced Loan Disbursement and Cash Management Certification - category, 2017
  • Notary Public Certification – category
  • Certified Information Systems Auditor (CISA) - method
  • Certified Specialist in SBA 7(a) Lending (CSSL) - National Association of Government Guaranteed Lenders

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