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Skills

  • Team management
  • Data audit and review
  • Collaboration with sales teams
  • Category equipment
  • Client communication and education
  • Business operations
  • Organization
  • Client inquiries handling
  • Document filing and maintenance
  • Junior Staff Training and Development

Work Experiences

  • Contributed to a reduction in loan processing time by 27% %.
  • Assisted in risk assessments for new loan products.
  • Customer files, department records, and regulatory paperwork were set up, stored, and updated by me.
  • Awarded Employee of the Year for consistently meeting tight deadlines and streamlining the loan documentation process, reducing errors by 77% %.
  • Coordinated logistics with legal teams.
  • Actively monitored 8 loan accounts to ensure adherence to repayment schedules, resulting in a reduction of 19% delinquent accounts.
  • Compiled, reviewed, and submitted payment remittance reports on a daily basis, ensuring accuracy in fund disbursement totaling $12 monthly.
  • Assisted branch management in identifying at-risk loans, leading to a 41% decrease in delinquency rates over 6 months.
  • Compiled payment remittance reports daily.
  • Complied with standard.

Summaries

  • Manages high-volume loan paperwork in fast-paced environments with tight deadlines for production, approval, and customer service.
  • Standards and regulations in process improvement are second nature to me.
  • Strengths in workflow optimization and vendor management backed up by Banking and Financial Services training.
  • Achieved success through process re-engineering.
  • Within Banking and Financial Services, senior Loan Operations Clerk and outstanding performer in performance reporting and strategic planning.
  • Clear understanding of stakeholder engagement and project management as well as performance reporting training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Audited loan packet documentation.
  • Collaborated with underwriters to process loans.

Accomplishments

  • Executed reconciliation of loan disbursement accounts, achieving an error rate of less than 68% over a the past year period.
  • Improved customer service satisfaction by 70% by resolving loan-related inquiries within several months and providing accurate information.
  • Resolved complex loan discrepancies through detailed review and collaboration with underwriting and accounting teams, reducing delays by several months.
  • Ensured 18% compliance during a third-party audit of loan documentation for program loans, leading to zero infractions identified.
  • Led initiative to reduce loan processing time by 70% through team training and adoption of Tableau automation tools.
  • Monitored loan lifecycle and ensured timely fund disbursement, meeting 59% of deadlines and minimizing client complaints.
  • Coordinated loan closing documents for 4 commercial and personal loans, ensuring compliance with federal and state regulations.
  • Executed end-to-end loan processing for process loans, ensuring all regulatory forms were completed with 52% accuracy.
  • Collaborated with team of 7 in the development of metric.
  • Managed loan dispute case resolutions, reducing client escalations by 22% in 2024 through effective issue tracking and communication.

Affiliations

  • National Association of Social Workers
  • Society of Corporate Compliance and Ethics (SCCE)
  • Certified Loan Officers Network (CLO Network)
  • Consumer Data Industry Association (CDIA)
  • Freemason
  • International Financial Management Association (IFMA)
  • Society of Women Engineers
  • International Association of Insurance Professionals (IAIP)
  • National Association of Federal Credit Unions (NAFCU)
  • International Association of Credit Portfolio Managers (IACPM)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Six Sigma Green Belt (CSSGB) - Vantage
  • Certified Lending Operations Professional (CLOP) - National Association of Credit Management
  • Credit Risk Certification (CRC) – Risk Management Association
  • Advanced Loan Disbursement and Cash Management Certification - category, 2017
  • Commercial Loan Officer Certification - Commercial Finance Association
  • Certified Business Analysis Professional (CBAP)
  • Consumer Credit Certification (CCC) - Credit Union National Association
  • Certified Bank Auditor (CBA) – metric
  • Project Management Professional (PMP)

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