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Skills

  • Fretwork Repairs and Dressing
  • Supervision
  • Pedalboard Setup and Optimization
  • System equipment
  • Customer service
  • Guitar Customization Consulting and Sales Generation
  • Fine Tuning of Pickup Height and Position
  • Relationship development
  • Business operations
  • Tuning techniques

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a customer satisfaction rate of 63%.
  • Adjusted action, bridge position, and string gauge.
  • Had an excellent attendance record and was always on time for work.
  • Achieved 27% more favorable reviews from customers.
  • Collaborated with renowned luthiers at Phoenix.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with stage engineers for live shows.
  • Attained Six Sigma from Harbor & Co..
  • Collaborated closely with renowned luthiers at Austin, contributing to the development of industry-standard repairs that drove a 13% decrease in repair complaints.

Summaries

  • Achieved or surpassed early deadlines.
  • Conducted workshops on guitar care.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Customer-focused Guitar Technician.
  • Achieved a 34% increase in repeat customer bookings.
  • Guitar Technician as a logical instrument repair technician with extensive experience in the framework industry.
  • Award-winning Guitar Technician recognized in 2019 for exceptional repair turnaround and customer service, driving a 34% improvement in client satisfaction.
  • Contributed to groundbreaking repairs.
  • Strengths in workflow optimization and stakeholder engagement backed up by Miscellaneous training.
  • Within Miscellaneous, senior Guitar Technician and outstanding performer in stakeholder engagement and team leadership.

Accomplishments

  • Collaborated with team of 9 in the development of standard.
  • Documented and resolved method which led to initiative.
  • Handled tremolo system upgrades and repairs for over 15 customers, improving tuning stability and enhancing playability.
  • Organized an efficient parts inventory system, reducing delays for special-order components by 31% and improving overall service time.
  • Maintained accurate client service records in metric, ensuring a consistent tracking system that minimized service errors to less than 74%.
  • Led an effort that standardized setup procedures, reducing average setup time by 61%, enhancing team output.
  • Consulted with over 13 clients on custom guitar builds, providing expert advice on tonewoods, hardware, and electronics.
  • Devised and implemented a guitar maintenance plan that cut customer costs by 3%, increasing long-term referrals and repeat business.
  • Developed instructional guides for customers on proper guitar care techniques, reducing post-sale repair requests by 23%.
  • Managed customer consultations, selling instrument upgrades resulting in a revenue increase of 7% from custom projects.

Affiliations

  • Ernie Ball/Music Man Service Alliance Member
  • Freemason
  • Distortion Expert Contributor for Effects Pedals Article - category
  • Certified Maintenance Technician for Stringed Instruments (CMT-SI) by Harbor & Co.
  • PRS (Paul Reed Smith) Authorized Service Partner
  • Fender Authorized Repair Certification (2021)
  • National Guitar Repair Certification Program - Summit Group
  • Society of Guitarmakers & Repairers
  • Lions Club
  • National Association of Professional Band Instrument Repair Technicians (NAPBIRT)

Certifications

  • Audio Engineering Associate Certification – Raleigh, Specializing in Amplification Systems for Guitars
  • Apple Certified Associate (ACA)
  • Certified Music Instrument Rebuilder – Seattle, Focused on Comprehensive Repairs
  • Electronic Repair Technician Certification – Vantage, Focused on Amplifier Systems
  • Instrument Electronics Proficiency Certificate – Cedar Works, Custom Circuit Modifications and Enhancements
  • ISO 9001 Quality Management Systems Training – Applied to Precision Instrument Repairs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • First Aid/CPR Certified
  • Certified Maintenance Parts Specialist – Brightline, Focus on Efficient Inventory and Supply Chain Tasks

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