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Skills

  • First Aid/CPR
  • Disassembly experience
  • Repair expertise
  • Guitar Hardware Upgrades (Tuning Machines, Nuts, Saddles)
  • Pedalboard Setup and Optimization
  • Customer service
  • Recordkeeping and Documentation for Repairs
  • Project organization
  • Regulatory compliance
  • Fret Leveling and Polishing

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with stage engineers for live shows.
  • Conducted yearly guitar maintenance workshops.
  • Achieved 27% more favorable reviews from customers.
  • Calibrated digital tuners and installed efficient and innovative tuning pegs on artist-grade guitars, advancing tuning stability during live performances.
  • Achieved a customer satisfaction rate of 63%.
  • Attained Six Sigma from Harbor & Co..
  • Conducted yearly guitar maintenance workshops to educate aspiring musicians on instrument preservation and proper string replacement techniques.
  • Achieved rapid and flawless guitar repair turnover.
  • Achieved a 65% increase in upgrade sales.

Summaries

  • Contributed to groundbreaking repairs.
  • Accomplished Guitar Technician with a proven track record of reducing repair turnaround times by 10%, while maintaining high standards of craftmanship and performance.
  • Award-winning Guitar Technician recognized in 2019 for exceptional repair turnaround and customer service, driving a 34% improvement in client satisfaction.
  • Clear understanding of client relations and strategic planning as well as budget management training.
  • Customized guitars for optimal setup.
  • Creative problem solver, this Guitar Technician designs and installs custom preamp mods that enhance the tonal versatility of electric guitars, meeting the unique needs of 13 recording artists.
  • Conducted workshops on guitar care.
  • Created a loyal customer base of repeat business.
  • Consistently delivered excellent results for custom setups.
  • Dedicated Guitar Technician who excels at preparing studio instruments for high-performance sessions, ensuring reliable sound throughout recording despite rigorous playing demands.

Accomplishments

  • Collaborated with design team to create unique custom paint jobs, boosting the shop’s custom orders by 76%.
  • Documented and resolved method which led to initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved repair documentation accuracy using Power BI, cutting diagnostic time by 39%, leading to quicker turnarounds.
  • Consulted with over 13 clients on custom guitar builds, providing expert advice on tonewoods, hardware, and electronics.
  • Received Employee of the Month award in 2015 for completing over 18 repairs with perfect customer satisfaction ratings.
  • Managed customer consultations, selling instrument upgrades resulting in a revenue increase of 7% from custom projects.
  • Reduced material costs by 68% through effective supplier negotiations and bulk ordering strategies.
  • Performed precision component soldering and fretboard leveling on over 13 guitars, improving playability and sound quality.
  • Improved overall shop efficiency by designing a detailed tracking system for repairs, reducing equipment confusion by 49%.

Affiliations

  • PRS (Paul Reed Smith) Authorized Service Partner
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Vintage Guitar Collectors Association (VGCA)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Musicians Institute Tone Wizards Workshop Participant (2017)
  • Seymour Duncan Pickup Installation Specialist Certification
  • Association of Information Technology Professionals
  • National Association of Professional Band Instrument Repair Technicians (NAPBIRT)

Certifications

  • Guitar Hardware Installation & Repair Specialist – Ironclad Systems, Proficiency in Nuts, Saddles & Tuning Machines
  • ISO 9001 Quality Management Systems Training – Applied to Precision Instrument Repairs
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Guitar Modification – Summit Group, Hardware Upgrades and Customizations
  • Advanced Pickup Installations & Wiring Systems Certification – 2016
  • Certified Maintenance Parts Specialist – Brightline, Focus on Efficient Inventory and Supply Chain Tasks
  • Professional Certification in Electronics for Guitar Amplifiers – Ironclad Systems, Focus on Circuit Optimization
  • Luthier Certification – Phoenix, Specialized in Acoustic/Electric Guitar

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