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Skills

  • Supervision
  • Project organization
  • Managing and delivering large format prints
  • Ensuring product delivery on schedule
  • Customer service
  • Printing equipment oversight
  • Handling confidential customer media
  • Film processing waste reduction
  • Relationship development
  • Collaboration with cross-functional teams

Work Experiences

  • Addressed image defects and delivery delays.
  • Contributed to 9% year-over-year revenue growth.
  • Answered 12 calls per the past year to help customers with their questions and concerns.
  • Completed photo restoration work on 18 historic images.
  • Achieved standard repeat business.
  • Provided excellent customer service in the area of special photo projects.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved sales increase during metric.
  • Achieved metric growth in specialized print service revenue.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 15% customer satisfaction in large-format print orders.
  • Achieved a 55% client satisfaction rate.
  • Collaborated with the marketing team.
  • One Hour Photo Specialist with 13 years of successful quality assurance and data analysis experience.
  • Automated tasks to reduce processing time by 77%.
  • Adaptable One Hour Photo Specialist equipped to handle complex image editing tasks and custom projects. Consistently achieved 55% customer satisfaction in large-format print orders.
  • Achieved on-time delivery.
  • Time management, multitasking, and problem-solving skills are all important.

Accomplishments

  • Conducted quality control checks on over 2 photo orders per day, maintaining an error rate of under 65%.
  • Introduced variable pricing strategies based on print sizes and finishes, resulting in a 47% increase in customer spend.
  • Introduced a new inventory management system that reduced film stock discrepancies by 17%.
  • Trained and supervised a team of 6 associates, improving overall lab productivity by 17%.
  • Integrated automated color correction software, dramatically improving photo quality consistency and reducing processing times by 11%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a solution for persistent photo print quality issues which resulted in 7% fewer customer returns.
  • Resolved customer complaints by troubleshooting lab equipment issues in real time, reducing downtime by 9 hours per month.
  • Executed large format photo orders with reduced material waste, saving over 9% on print production costs each quarter.
  • Produced gallery-standard prints for local art events, contributing to a 27% increase in brand visibility within the community.

Affiliations

  • International Fine Art Photographers (IFAP)
  • National Association of Retail Merchandisers (NARM)
  • Color Marketing Group (CMG)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Society for Imaging Science and Technology (IS&T)
  • Retail Innovation Club
  • National Retail Federation (NRF)
  • Society of Human Resource Management
  • World Council of Professional Photographers

Certifications

  • Certified Digital Photography Technician
  • CompTIA Network+
  • Certification in Advanced Resolution Printing Techniques
  • Vendor Management Specialist Certification
  • Certified Public Accountant
  • Certification in Large Format Digital Printing
  • Cisco Certified Internetwork Expert (CCIE)
  • Safe Handling of Confidential Media Certification
  • Association of Imaging Executives (AIE) Certification
  • CompTIA Security+

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