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Skills

  • Load generators
  • Supporting Unified Messaging (UM)
  • Cloud Infrastructure for Telecommunications
  • Networks
  • Microsoft Windows NT IT platform
  • Automation of Network Escalation Processes
  • Licensed and unlicensed wireless
  • Certification in category
  • FCC licensing
  • Cisco 6500 switches

Work Experiences

  • Placed an order for voice, data, and cabling equipment and services.
  • Modeling and analysis of networks was something I did.
  • Coordinated trunk testing with phone vendors to troubleshoot potential issues.
  • Handled tense calls while entering data into a computer-assisted dispatch system for dispatching police, fire, and emergency medical services personnel.
  • Helped people with procedure and program issues, which resulted in 12% fewer calls to the helpdesk.
  • Identified areas where software, voicemail, and telephone equipment needed to be upgraded.
  • Dispatched law enforcement, fire, and medical assistance units to the scene of an emergency using radio, telephone, and computerized and electronic equipment.
  • Was in charge of multiple concurrent deployment projects with tight deadlines.
  • Oversaw a decrease in the average daily number of trouble tickets by 8% after expanding helpdesk support to 24/7 operations.
  • Kept track of everything.

Summaries

  • Telecommunications Engineer with a focus on storage and virtualization, as well as demonstrated leadership ability.
  • Expert in Adobe Creative Suite and process equipment, as well as Asana usage training.
  • Extensive experience with Oracle High Availability environments, implementation, and management as a network administrator.
  • Extensive experience with office PBX and voice messaging systems administration and support.
  • Excellent comparison skills and ability to find quick solutions.
  • Reliable Communications Technician with experience troubleshooting and installing standard and procedure systems and hands-on training.
  • Within Telecommunications and Wireless, senior Telecommunications Engineer and outstanding performer in data analysis and risk assessment.
  • Stakeholder engagement abilities of a team-player are consistently praised.
  • Telecommunications Engineer is an experienced Telecommunications Engineer who is dedicated to maintaining cutting-edge technical skills and industry knowledge.
  • Telecommunications Engineer is a multi-talented Telecommunications Engineer who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Streamlined
  • Troubleshot
  • Designed
  • Collaborated
  • Documented and resolved program which led to initiative.
  • Print Design: Designed all graphics and writing content layout for a 250-page cookbook about modern Cambodian cooking.
  • Improved rate of resolved trouble tickets by implementing method.
  • Quality Control: Increased database security and cost efficiency by 5%.
  • Reviewed
  • Operated

Affiliations

  • American Marketing Association
  • Telecommunications Industry Association (TIA)
  • Course Facilitator for International Telecommunication Union (ITU) Telecom Training Programs
  • Affiliate of the Society of Satellite Professionals International (SSPI), focusing on satellite communication technologies
  • Regular attendee of the Fiber Broadband Association workshops, focusing on fiber network deployment
  • Freemason
  • Member of the Optical Society (OSA), focusing on optical telecommunications technology development
  • Member of the Cellular Telecommunications and Internet Association (CTIA) in providing advocacy for wireless communication in Boston
  • Rotary International
  • International Association of Administrative Professionals

Certifications

  • Certified LTE Network Engineer
  • Certified RF Engineer
  • Cisco Certified Design Professional (CCDP)
  • Certified Wireless Network Administrator (CWNA)
  • MEF Carrier Ethernet Certified Professional (MEF-CECP)
  • Certified Optical Network Associate (CONA)
  • Certified Cloud Professional (AWS, Azure, GCP)
  • Certified Wireless Security Professional (CWSP)
  • Certified Information Systems Auditor (CISA)
  • Certified VoIP Engineer

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