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Skills

  • Process improvement
  • Security operations experience
  • Crisis communication during emergencies
  • Criminal law
  • Project organization
  • Keen observer
  • Surveillance
  • Criminal investigations
  • Risk assessment and mitigation
  • Advanced problem-solving in dynamic situations

Work Experiences

  • Collaborated with cross-functional teams.
  • Achieved a 65% improvement in response efficiency.
  • Conducted regular security drills.
  • Collaborated with security teams.
  • Achieved a 38% reduction in on-site incidents.
  • Aligned camera systems with field unit coverage.
  • Conducted post-incident analysis.
  • Collaborated with security teams to create a streamlined dispatch system, resulting in a 84% improvement in response efficiency.
  • Achieved a 64% reduction in errors.
  • Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors.

Summaries

  • Demonstrated ability to learn new procedures and policies while adhering to strict guidelines by employing defensive tactics.
  • Achieved sub-18 minute resolution times for escalated security breaches.
  • Intuitive at writing reports, updating records, and juggling multiple tasks in a fast-paced environment.
  • Defensive security personnel who are well-versed in the law and order.
  • Responds to situational assessments, such as criminal acts, fires, and medical emergencies, in a timely and appropriate manner, while remaining alert, attentive, and vigilant at all times.
  • Achieved significant security improvements across Phoenix.
  • In extreme weather conditions, consistently works flexible hours.
  • Ambitious and flexible Dispatch Security Officer.
  • Building patrols, securing entrances and exits, and keeping visitors under constant surveillance are all skills that a talented security professional possesses.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to a 4-person security operation that oversaw the protection of assets valued at 13.
  • Monitored security systems and conducted real-time assessments of potential threats, preventing 18 escalations.
  • Delivered professional, comprehensive security briefings to upper management, enhancing operational transparency.
  • Led efforts to integrate Asana into daily security operations, enhancing surveillance and dispatch capabilities.
  • Developed a post-incident customer feedback loop that increased satisfaction ratings for dispatch services by 52%.
  • Ensured the confidentiality of sensitive information and maintained compliance with system, safeguarding company assets.
  • Provided real-time security updates to senior management, ensuring rapid decision-making during emergency situations.
  • Monitored and controlled access points efficiently, reducing security alerts by 68% during peak hours.
  • Reviewed and revised security protocols, leading to a 63% improvement in emergency preparedness.

Affiliations

  • Training in Information Security Incident Management (2017), Ironclad Systems
  • Jaycees
  • Defensive Driving Safety Certificate completed through Cedar Works, 2019
  • National Campus Safety and Security Association (NCSSA) member, Portland
  • Certified Protection Professional (CPP) holder from ASIS International
  • Society of Human Resource Management
  • Member of the International Public Safety Association (IPSA)
  • Association of Information Technology Professionals
  • Certified Dispatcher through the National Emergency Number Association (NENA)
  • International Association for Counterterrorism & Security Professionals (IACSP) - Member

Certifications

  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Anti-Terrorism Specialist - ATAB (Anti-Terrorism Accreditation Board)
  • Basic Telecommunicator Certification - Association of Public-Safety Communications Officials (APCO)
  • ICS-300 Advanced Incident Command System Certification - FEMA
  • Critical Incident Technician (CIT) Certification - IAED
  • Certified Professional in Critical Event Communications - program
  • Certified in Surveillance Alarm Installation and Monitoring - Cedar Works
  • Security Officer Certification (SOC) - Ohio Bureau of Security and Investigative Services (BSIS)
  • Wireless Operator License or Certification - FCC

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