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Skills

  • Mac systems
  • Continuous process improvement
  • Technical issues analysis
  • Data recovery
  • Desktop support
  • End-user adoption improvement
  • Root cause analysis
  • Epic template creation
  • Staff education and training
  • Interdisciplinary team collaboration

Work Experiences

  • Achieved results over the past year.
  • Achieved transition with no major issues.
  • Led a support team that assisted an average of 11 users globally in a 24/7 support environment as a level-three supervisor.
  • Collaborated with interdisciplinary teams to customize Epic workflows, resulting in a 32% increase in patient satisfaction scores at Raleigh.
  • Described method solutions to customers to aid in problem resolution.
  • Achieved total savings of 7 in 2023.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 16 new accounts.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Collaborated closely with category to enhance the integration of Epic and Power BI, reducing charge capture delays from 6 days to 10 hours.

Summaries

  • Competent Epic Ambulatory Specialist with experience assisting process users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Achieved 84% improvement in charge capture.
  • Adept at integrating Epic systems with third-party applications.
  • Within Miscellaneous, senior Epic Ambulatory Specialist and outstanding performer in project management and process improvement.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Achieved long-term declines in system usage issues.
  • Award-winning Epic Ambulatory Specialist credited with implementing major system upgrades and achieving ROI of $15 in record time.
  • A forward-thinking Epic Ambulatory Specialist experienced in leading Epic upgrades with zero go-live disruptions, resulting in user adoption rates exceeding 49%.
  • Epic Ambulatory Specialist with 8 years of successful cross-functional collaboration and stakeholder engagement experience.
  • Achieved 26% reduction in data entry errors.

Accomplishments

  • Trained end-users on EpicCare Ambulatory modules, contributing to a 5% increase in staff autonomy and reduced reliance on IT support.
  • Analyzed Epic data logs to identify inefficiencies in charting processes, implementing process changes that resulted in a 43% reduction in charting time.
  • Partnered with leadership to identify performance gaps in Epic usage, creating customized dashboards that increased clinical documentation efficiency by 57%.
  • Mapped clinical workflows and aligned them with Epic system requirements, achieving CPA compliance within metric.
  • Collaborated with clinical and administrative teams to fine-tune clinical workflows in Epic, producing a 37% increase in patient satisfaction scores.
  • Led system validation and testing for Epic ambulatory workflows in program resulting in procedure, effectively reducing user-reported issues by 38%.
  • Monitored clinic performance metrics post-Epic Ambulatory implementation and provided real-time dashboard insights, improving decision-making speed by 18%.
  • Collaborated with clinical informatics to ensure Epic Ambulatory configurations adhered to framework, enhancing compliance and clinical documentation accuracy.
  • Contributed to the successful administration of Epic Ambulatory patient portals, improving patient engagement metrics by 36% across 2015.
  • Managed Epic systems for cross-functional departments, ensuring system configuration met both clinical and administrative needs, leading to a 15% overall process efficiency increase.

Affiliations

  • American Health Information Management Association (AHIMA) - Dedicated to the advancement of health information technology and data standards.
  • Jaycees
  • Project Management Institute
  • Healthcare Information Systems Staff Association (HISSA) - Attended advanced workshops on root cause analysis for downtime mitigation.
  • National eHealth Collaborative (NeHC) - Engaged in initiatives promoting the advancement of electronic health records.
  • Epic Community User Group - Active participant in hands-on troubleshooting and technical discussion panels.
  • Association for Supply Chain Management (APICS)
  • American Nursing Informatics Association (ANIA) - Member since 2020, sharing advances in ambulatory care technology.
  • Lions Club
  • Toastmasters

Certifications

  • EpicCare Ambulatory Procedure Orders Certification - Summit Group
  • ITIL Foundation Certification - AXELOS
  • EpicCare Reporting Workbench Certification - Northwind
  • Apple Certified Associate (ACA)
  • Epic Healthy Planet Population Health Certification - Epic Systems Corporation
  • CompTIA A+ Technician
  • Epic MyChart Certification - Epic Systems Corporation
  • Cisco Certified Network Associate (CCNA)
  • Epic Credentialed Trainer – Ambulatory Module (Epic Systems Corporation)
  • CompTIA Network+

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