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Skills

  • Custom report development
  • Relationship development
  • Method equipment
  • Clinical reporting metrics optimization
  • Application support
  • Software diagnosis
  • Clinical documentation accuracy improvement
  • End-user training and support
  • First Aid/CPR
  • End-user adoption improvement

Work Experiences

  • Collaborated closely with category to enhance the integration of Epic and Power BI, reducing charge capture delays from 6 days to 10 hours.
  • Championed the optimization of physician documentation workflows within Epic Ambulatory, contributing to a 59% reduction in delays to patient discharge.
  • Avoided non-compliance penalties.
  • Achieved transition with no major issues.
  • Increased company revenue by 16% beyond 6 months targets by upselling products and services.
  • Analyzed clinical workflows and coordinated changes to Epic system configurations, supporting the successful treatment of over 10 unique patients.
  • Led a support team that assisted an average of 11 users globally in a 24/7 support environment as a level-three supervisor.
  • Described method solutions to customers to aid in problem resolution.
  • Achieved 17% reduction in system navigation errors.
  • Achieved 18% enhanced operational efficiency year-over-year.

Summaries

  • Achieved 42% problem resolution on day one.
  • Adept at designing EpicCare Ambulatory training programs that have improved EHR adoption by 69% across multi-site healthcare networks.
  • Subject matter expert on Adobe Creative Suite with exceptional skills and knowledge in team leadership.
  • Epic Ambulatory Specialist is a multi-talented Epic Ambulatory Specialist who is consistently rewarded for planning and operational improvements.
  • Achieved a 16% boost in clinic efficiency.
  • Accomplished Epic Ambulatory Specialist.
  • Microsoft Excel expert and Workday user.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • PMP and Lean are proudly certified.
  • Clear understanding of project management and performance reporting as well as project management training.

Accomplishments

  • Led multi-disciplinary teams in aligning Epic Ambulatory workflows with clinical processes, resulting in a 36% improvement in patient throughput.
  • Participated in cross-departmental project to integrate Epic Ambulatory with category, enhancing department-wide data sharing and reducing manual data entry tasks by 83%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Served as a liaison between clinical teams and Epic support staff, facilitating the resolution of end-user issues within one year, ensuring a 83% decrease in downtime.
  • Orchestrated post-go-live analysis sessions with end-users, which generated actionable feedback and led to an Epic system tune-up that increased efficiency by 51%.
  • Collaborated with clinical support and IT staff for the successful deployment of Epic Ambulatory mobile solutions, improving care team communication by 27%.
  • Managed Epic systems for cross-functional departments, ensuring system configuration met both clinical and administrative needs, leading to a 15% overall process efficiency increase.
  • Optimized Epic Ambulatory templates that contributed to a 61% reduction in billing discrepancies and improved the efficiency of the billing process.
  • Performed system configuration and testing for Epic upgrades, reducing post-upgrade incident rates by 83% across 11 clinics.
  • Provided expertise in Epic Ambulatory modules to facilitate onboarding in category, reducing onboarding time by 3% and improving system adoption rates.

Affiliations

  • Ambulatory Health IT Leadership Forum - Regular participant, engaging with senior healthcare IT leaders to drive system advancements.
  • Integrated Healthcare Technology Forum - Presented findings on reducing charge capture delays through system integrations.
  • Association for Computing Machinery
  • Ambulatory Care Quality Alliance (ACQA) - Collaborated in audits to track and improve quality metrics using Epic.
  • Society of Women Engineers
  • Epic Ambulatory Super Users Group - Regularly share implementation insights with peers across various healthcare systems.
  • Rotary International
  • Health Information and Management Systems Society (HIMSS) - Member since 2024, contributing to forums on healthcare IT innovation.
  • International Association for Medical Informatics (IAMI) - Member, actively engaged in research projects related to healthcare automation.
  • Epic Optimization Collaboration Group - Led strategic improvement sessions to optimize Ambulatory functionalities.

Certifications

  • Certified Healthcare Technology Specialist (CHTS) – 2019 – Brightline
  • Cisco Certified Network Associate (CCNA)
  • Certified Healthcare CIO (CHCIO) - College of Healthcare Information Management Executives (CHIME)
  • Certified EHR Trainer (Epic Systems/Other) - 2021
  • Epic MyChart Certification - Epic Systems Corporation
  • EpicCare Link Administrator Certification (Epic Systems Corporation)
  • Certified Business Analysis Professional (CBAP) - initiative
  • Certified Application Coordinator (CAC) – Epic Ambulatory Module - 2024
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)

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