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Skills

  • Multi-location project management
  • Strategic planning and execution
  • Quality assurance and control
  • Training program development
  • Employee retention strategies
  • Coordinating inventory
  • Pharmacist-led clinical education
  • Multitasking in high-pressure environments
  • Drug delivery mechanisms
  • Compounding skills

Work Experiences

  • Built and empowered a diverse, cross-functional team of pharmacists, resulting in program, such as Top Performer or 76% improved cultural alignment.
  • Implemented performance reporting and quality assurance to protect financial and patient data and reduce the risk of data breaches.
  • Achieved results within the first 6 months of launch.
  • Achieved a 51% reduction in stockouts.
  • Achieved a 17% increase in pharmacist-led interventions.
  • Vaccinated patients to protect them from diseases such as influenza, pneumonia, and others.
  • Built strong relationships with key stakeholders, driving collaborative efforts that led to 70% increase in collaborative care prescriptions.
  • Achieved results over a 18-month period.
  • Managed and mentored staff of 13 Regional Pharmacy Managers using performance reporting and cross-functional collaboration and delivering focused category training.
  • New initiative and process guidelines were implemented, reducing administrative errors from 17% to 3%.

Summaries

  • Accomplished Regional Pharmacy Manager.
  • Advanced communicator with staff, clients, management, and healthcare administrators at all levels.
  • Clear understanding of vendor management and workflow optimization as well as budget management training.
  • Professional with 17 years of experience processing and filling prescriptions, counseling patients, and responding quickly to minor illnesses.
  • Achieved 56% operational efficiency improvement in 2020.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Excellent communication skills, as well as a strong desire to educate patients about medication therapies.
  • Achieved 35% customer satisfaction gains in 2019.
  • Achieved a 18% reduction in inventory shortages.
  • Achieved 74% faster transaction times.

Accomplishments

  • Developed a regional mentorship program for pharmacy managers, which increased internal promotions by 70% and decreased turnover.
  • Successfully deployed a region-wide training program for 9 pharmacy technicians, resulting in a 47% improvement in certification pass rates.
  • Analyzed regional sales data to create targeted promotional strategies, increasing revenue by 34% across all locations within three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed comprehensive customer service protocols, reducing pharmacy-related complaints by 64% over three years.
  • Implemented a standardized pharmacy workflow across 13 stores, resulting in a 32% increase in operational efficiency.
  • Trained and developed 12 pharmacy managers, leading to 44% less turnover across the region.
  • Assessed and revamped the pharmaceutical procurement model, achieving a 32% decrease in medication shortages and improved stock turnaround time.
  • Coordinated with external vendors to establish emergency medication supply channels, ensuring continuous service during unexpected shortages.
  • Reduced medication dispensing errors by 19% through the implementation of a pharmacy-wide review protocol and regular error audits.

Affiliations

  • American College of Clinical Pharmacy (ACCP) - Regular attendee of annual conferences
  • Pharmacy Leadership and Education Institute (PLEI) - Participant in leadership training sessions
  • Healthcare Information and Management Systems Society (HIMSS) - Participant in pharmacy IT integration
  • Accreditation Council for Pharmacy Education (ACPE) - Holder of accredited certifications
  • National Association of Chain Drug Stores (NACDS) - Leadership Council Member
  • American Marketing Association
  • American Society of Safety Professionals
  • National Association of Boards of Pharmacy (NABP) - Involved in state-based pharmacy regulations
  • International Association of Administrative Professionals
  • Health Policy Fellowship - With affiliation to method

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Certified in Infection Control (CIC)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Pain Educator (CPE) 2023
  • Medication Error Prevention Certification (MEP)
  • Lean Healthcare Certification (LHC)
  • Certified Diabetes Care and Education Specialist (CDCES)
  • Certified Business Analysis Professional (CBAP)

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