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Skills

  • Customer service, education, and counseling
  • Loss prevention controls
  • Strategic planning and execution
  • Data-driven decision making
  • Medicare and Medicaid process
  • Cross-functional team collaboration
  • Confidentiality and HIPAA
  • Performance metrics analysis
  • Multitasking in high-pressure environments
  • Quality review processes

Work Experiences

  • Achieved a 78% decrease in errors.
  • Achieved results over a 2016 span.
  • Achieved a 82% reduction in overtime expenses.
  • Achieved a 51% increase in staff retention by creating professional development opportunities and a mentorship program for junior pharmacists.
  • Achieved results over a 18-month period.
  • Achieved a 17% increase in pharmacist-led interventions.
  • Informed patients about medication side effects and contraindications, as well as how to take medicine properly.
  • Adhered to internal policies.
  • Bolstered revenues by $2.
  • Collaborated with procurement teams.

Summaries

  • Advanced communicator with staff, clients, management, and healthcare administrators at all levels.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 20% reduction in errors.
  • In Texas, I am currently licensed.
  • Achieved 56% operational efficiency improvement in 2020.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Highly organized, efficiency-oriented, and committed to avoiding errors.
  • Achieved a 77% reduction in non-adherence.
  • In a busy pharmacy environment, highly adaptable Regional Pharmacy Manager providing medical assistance and support to patients.
  • Medical terminology, pharmaceutical storage, and inventory management are all skills that must be mastered.

Accomplishments

  • Successfully managed a budget of $10 for pharmaceutical acquisitions, reducing costs by 23% without compromising quality.
  • Developed a regional mentorship program for pharmacy managers, which increased internal promotions by 70% and decreased turnover.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed comprehensive customer service protocols, reducing pharmacy-related complaints by 64% over three years.
  • Documented and resolved standard which led to system.
  • Improved patient satisfaction scores by 61% by launching a region-wide initiative focused on personalized pharmacy consultations.
  • Led a cross-functional team to streamline medication inventory processes, reducing waste by 71% and increasing cost efficiency.
  • Spearheaded a community outreach initiative, partnering with initiative to offer free health screenings, increasing brand visibility and foot traffic by 74%
  • Developed patient-facing educational materials that enhanced adherence and reduced medication mismanagement complaints by 77%.
  • Optimized third-party payer contract negotiations, resulting in a 5 increase in annual reimbursement margins.

Affiliations

  • Regional Healthcare Alliance Phoenix - Committee Member on Pharmacy Integration
  • Association of Information Technology Professionals
  • Healthcare Information and Management Systems Society (HIMSS) - Participant in pharmacy IT integration
  • Health Policy Fellowship - With affiliation to method
  • Freemason
  • American Society for Pharmacy Law (ASPL) - Involved in compliance and regulatory workshops
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Council for Continuing Pharmaceutical Education (CCPE) - Active member in lifelong learning programs
  • American Public Health Association (APHA) - Working group member for chronic disease management

Certifications

  • Supply Chain Management Certification Northwind
  • Pharmacist License - State Board of Pharmacy Arizona
  • Healthcare Leadership Academy Certificate (HLA) Harbor & Co.
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Certified Business Analysis Professional (CBAP)
  • Healthcare Compliance Certification (CHC) 2020
  • Certified Public Accountant (CPA)
  • Medication Error Prevention Certification (MEP)
  • Certified Pain Educator (CPE) 2023
  • Certified Pharmacy Benefits Specialist (CPBS)

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