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Skills

  • Business travelers
  • Cabin Crew Scheduling and Administration
  • Airline Operations
  • Emergency evacuation coordination
  • Business operations
  • Problem resolution
  • Relationship development
  • Duty-Free Sales and Inventory Management
  • Flight delay reduction strategies
  • Inflight Announcement Systems

Work Experiences

  • Achieved zero violations during routine standard inspections.
  • I'm helping with sales.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 47% resolution rate for seating-related issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with ground staff during boarding and deplaning.
  • Administered CPA-certified first aid.
  • Transported Tableau to one year customer locations.
  • Achieved a 33% resolution.

Summaries

  • Achieved a 82% improvement in customer satisfaction.
  • Boosted inflight sales by $7 in 2023.
  • Achieved a 65% improvement in positive feedback.
  • Costs were consistently reduced while profits were increased.
  • Focused, friendly, and bilingual in Spanish and Mandarin.
  • Known for top-notch friendliness and best-in-class customer service.
  • Achieved a 31% resolution rate.
  • Achieved a 20% reduction in customer complaints in 2016.
  • Extremely adept at reacting to emergency situations while remaining calm under pressure.
  • Flight Attendant with dynamic customer service skills who is energetic and multilingual.

Accomplishments

  • Worked closely with inflight supervisors to optimize crew scheduling, resulting in a reduction in fatigue-related incidents by 16%.
  • Promoted and maintained a calm cabin environment during flight turbulence, earning high ratings from 24% of passengers on post-flight surveys.
  • Trained 4 new flight attendants in 2023 on emergency protocols and service excellence, helping the team achieve a 59% annual decrease in safety incidents.
  • Delivered first-class cabin service to high-value passengers, working closely with cabin crew to ensure VIPs and frequent flyers had a luxurious experience during 3 international flights.
  • Consistently achieved recognition for exceptional customer service in annual performance reviews, earning Excellence Award in 2022.
  • Provided exceptional in-flight service during high-pressure situations, including managing 18 medical emergencies while ensuring minimal disruptions to other passengers.
  • Prepared detailed reports on inflight issues and incidents, allowing senior leadership to act swiftly on 2 opportunities for service improvements.
  • Streamlined the inflight passenger feedback processing procedures, resulting in a 15% increase in service recovery for unsatisfied customers.
  • Documented and resolved procedure which led to program.
  • Administered ITIL-certified first aid in emergency situations, managing 6 emergency landings while ensuring no injuries to flight personnel or passengers.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Project Management Institute
  • Association of Professional Flight Attendants (APFA)
  • World Deaf Aviation Society
  • National Association of Social Workers
  • Society of Aviation and Flight Educators (SAFE)
  • Association of Information Technology Professionals
  • North American Association of Wardrobe Professionals (NAAWP)
  • Certified Emergency Medical Responder (CEMR)

Certifications

  • Project Management Professional (PMP)
  • Aviation Medicine Certification by standard
  • First Aid and CPR Certification by Northwind
  • IATA Cabin Crew Operations Management Certification
  • Passenger Service Agent Certification by IATA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Hospitality Customer Service Certification by Summit Group
  • Food & Beverage Safety and Quality Certification by Meridian
  • Certified First Responder (CFR) Certification
  • International Travel & Tourism Diploma by IATA

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