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Skills

  • Staff training and development
  • De-escalation techniques
  • Operational Efficiency Enhancement
  • Emergency response management
  • MS Office
  • Joint Investigation Coordination
  • Customer service
  • Inmate management
  • Data-driven decision making
  • Quality assurance in facility operations

Work Experiences

  • Was in charge of 7 employees and their task performance, as well as 6 offenders.
  • Collaborated with external law enforcement during joint investigations, leading to the identification and prosecution of 9 illegal operations within the facility.
  • Was in charge of coordinating responses to emergency situations that arose in various prison locations.
  • Created programs to assist inmates while they were incarcerated.
  • Conducted thorough investigations of 14 inmate grievances.
  • Double-checked that all visitors had proper identification and were not carrying any contraband before entering the institution.
  • Coordinated inmate transfer operations, reducing incidents of escape attempts and ensuring smooth transitions for 16 inmates annually.
  • Boosted team morale.
  • Managed the facility's internal and external security through frequent observations and discussions with other correctional officers.
  • Double-checked all book-ins and discharges, ensuring that all charges had paperwork and that all discharges had discharge orders.

Summaries

  • When necessary, proficiency in the use of self-defense techniques and weapons.
  • Defensive tactics and firearms training.
  • Within Law Enforcement and Security, senior Correctional Officer Supervisor and outstanding performer in workflow optimization and client relations.
  • Adept at managing complex disciplinary procedures, ensuring compliance with regulatory standards and promoting a safer correctional environment.
  • Recognized on a regular basis for outstanding performance and contributions to the Law Enforcement and Security industry's success.
  • Sergeant of Correctional Officers with a firm and assertive demeanor.
  • Correctional Supervisor with 11 years of experience monitoring inmates at metric facility.
  • Certified in first aid and CPR, as well as the ability to recognize and diffuse potentially dangerous situations.
  • Empathy for inmates that is balanced, as well as strong leadership skills and the ability to maintain order.
  • Addressed security risks within the facility.

Accomplishments

  • Led facility expansion planning, integrating new security technology that resulted in a 18% improvement in operational efficiency.
  • Led a team of 13 correctional officers in overseeing daily inmate operations, reducing on-duty incidents by 45%.
  • Streamlined security protocols, resulting in 32% reduction in inmate contraband discoveries during facility searches.
  • Facilitated crisis negotiation during inmate uprisings, ensuring peaceful resolution to 6 events without the use of force.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised emergency evacuation drills, ensuring compliance with state and federal guidelines, which led to a 78% improvement in response times.
  • Achieved Six Sigma for the facility’s compliance with correctional standards, improving national ranking for offender care.
  • Coordinated with external agencies for the transfer of high-risk inmates, enhancing operational safety and security.
  • Conducted interdepartmental operations assessments that led to 3 procedural improvements enhancing cross-agency coordination.
  • Coordinated with judicial and law enforcement bodies to track and address inmate grievances, reducing legal challenges by 38%.

Affiliations

  • Society of Women Engineers
  • National Alliance for Mental Illness (NAMI) for Correctional Workers
  • National Sheriffs' Association (NSA)
  • Correctional Peace Officers Foundation
  • Jaycees
  • Rotary International
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • International Association for Correctional and Forensic Psychology
  • National Organization of Black Law Enforcement Executives (NOBLE)

Certifications

  • Apple Certified Associate (ACA)
  • Security and Emergency Management Certification - metric
  • First Aid/CPR Certified
  • CompTIA Security+
  • Certified Hostage Negotiator (CHN) - process
  • Conflict Resolution Techniques in Corrections - process
  • Ethics in Corrections Certification - Cedar Works
  • Certified Institutional Security Specialist - initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect

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