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Skills

  • Problem resolution
  • Caseload management
  • Document filing
  • Conflict resolution
  • Regulatory compliance
  • Customer empathy and care
  • Medical terminology proficiency
  • Communications
  • Customer service excellence
  • Team management

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Coordinated with transportation services.
  • Coordinated with legal and nursing staff.
  • Automated appointment reminders.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Awarded Excellence Award for achieving category.
  • Analyzed patient admission trends.
  • Collected over $2 daily.
  • Collaborated with sales to streamline admission processes, improving overall patient satisfaction scores by 68%.
  • Contributed to a 68% increase in efficiency.

Summaries

  • Comprehensive knowledge of budget management and a dedication to patient satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative Hospital Registrar with a proven ability to streamline admission processes alongside the sales, improving patient satisfaction ratings by 19%.
  • Adept at multitasking.
  • Clear understanding of vendor management and team leadership as well as stakeholder engagement training.
  • Hospital Registrar is a multi-talented Hospital Registrar who is consistently rewarded for planning and operational improvements.
  • Accomplished Hospital Registrar specializing in optimizing referral processes, reducing missed patient appointments due to documentation errors by 42%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Committed to providing excellent patient registration services.
  • Achieved a 24% boost in data entry accuracy.

Accomplishments

  • Resolved product issue through consumer testing.
  • Supported real-time reporting on patient registry using Power BI, ensuring senior management had access to critical performance metrics.
  • Ensured the accuracy of patient insurance details, reducing claim rejection rates by 82% in collaboration with the insurance verification team.
  • Served as the point of contact for patient queries, improving overall patient Q&A response times by 52%.
  • Reduced admission process times by conducting process improvement workshops with a cross-functional team of 14 members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved recognition for leading process improvements that decreased patient wait times by 10 minutes through registration workflow redesign.
  • Collaborated with team of 14 in the development of process.
  • Handled registration and EHR management for 18 patients daily, reducing billing delays by 57% using Asana.
  • Developed and executed patient registration procedures that decreased processing time by 75%.

Affiliations

  • Certified Healthcare Access Associate (CHAA) through NAHAM
  • Association for Healthcare Documentation Integrity (AHDI)
  • American Society of Safety Professionals
  • Freemason
  • Data Protection Membership with Health Information Trust Alliance (HITRUST)
  • Healthcare Financial Management Association (HFMA)
  • Healthcare Compliance Association (HCCA)
  • Institute of Patient Access Management (IPAM)
  • Medical Group Management Association (MGMA)
  • Health Level Seven International (HL7) Member

Certifications

  • Lean Six Sigma Green Belt Certification for Healthcare by Meridian
  • Certified Specialist Business Intelligence in Healthcare (CSBI) by Healthcare Financial Management Association (HFMA)
  • Certified Professional Biller (CPB) by American Academy of Professional Coders (AAPC)
  • Google Certified Professional Cloud Architect
  • Registered Health Information Technician (RHIT) credential from American Health Information Management Association (AHIMA)
  • Certified Public Accountant
  • Certified Patient Account Representative (CPAR) by Cedar Works
  • CompTIA Security+
  • Healthcare Financial Professional (HFMA) Certified Revenue Cycle Representative
  • Healthcare Compliance Certification from Health Care Compliance Association (HCCA)

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