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Skills

  • Patient data confidentiality
  • MS Office
  • Process improvement
  • Claims adjudication and follow-up
  • Project organization
  • Data entry accuracy
  • Compliance with hospital regulations
  • Conflict resolution
  • Initiative equipment
  • System updates

Work Experiences

  • Achieved 16% compliance to internal accounting procedures.
  • Compiled patient admission trends.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Went over the doctors' daily care slips.
  • Collaborated with human resources to streamline admission processes.
  • Collected copayments and kept track of my finances on a daily basis.
  • Collaborated with sales to streamline admission processes, improving overall patient satisfaction scores by 68%.
  • Compiled and analyzed patient admission trends to recommend operational improvements, contributing to a 61% increase in efficiency.
  • Created training guides on the use of Microsoft Excel, reducing onboarding time for new employees by 16%.
  • Collaborated with the IT department to troubleshoot and resolve Microsoft Excel system issues, decreasing downtime by 18%.

Summaries

  • Bolstered patient satisfaction.
  • Achieved process efficiencies.
  • Committed Hospital Registrar.
  • Accomplished Hospital Registrar.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Hospital Registrar specializing in optimizing referral processes, reducing missed patient appointments due to documentation errors by 42%.
  • Achieved a 51% reduction in errors.
  • Consistently improved operational workflows.
  • Comprehensive knowledge of insurance verification.
  • Collected over $2 in copayments per day.

Accomplishments

  • Achieved a 17% decrease in patient complaints related to registration issues through the introduction of enhanced customer service protocols.
  • Facilitated seamless patient flow through real-time updates to the Electronic Health Record (EHR) system, benefiting 13 patients daily.
  • Ensured HIPAA-compliant handling of sensitive patient information, contributing to a 19% reduction in regulatory audit findings.
  • Maintained up-to-date patient information in Tableau, facilitating accurate and timely admissions and discharges for 6 patients during each shift.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a cross-departmental project that streamlined the admission-to-discharge process, decreasing overall transfer times by 38%.
  • Served as the point of contact for patient queries, improving overall patient Q&A response times by 52%.
  • Coordinated patient transfers with Beacon Labs, improving communication and patient satisfaction scores by 84%.
  • Recognized for achieving error-free patient registrations during 14 consecutive shifts, minimizing delays and improving patient experience.
  • Handled registration and EHR management for 18 patients daily, reducing billing delays by 57% using Asana.

Affiliations

  • American Association of Healthcare Administrative Management (AAHAM)
  • Toastmasters
  • American Academy of Professional Coders (AAPC)
  • Society of Human Resource Management
  • American Health Information Management Association (AHIMA)
  • Institute of Patient Access Management (IPAM)
  • Health Level Seven International (HL7) Member
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Healthcare Quality (CPHQ) – by National Association for Healthcare Quality (NAHQ)
  • Certified Electronic Health Records Specialist (CEHRS)
  • CompTIA Network+
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Training
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Healthcare Compliance Certification from Health Care Compliance Association (HCCA)
  • Basic Life Support (BLS) Certification from the American Heart Association (AHA)

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