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Skills

  • Supervision
  • Vehicle maintenance reports
  • Daily reporting and documentation
  • Adherence to cleanliness and health standards
  • Tire pressure and fluid checks
  • Customer service and satisfaction improvement
  • Fuel inventory audits
  • Organization
  • Problem resolution
  • Vendor relationship management

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 17% first-call resolution rate.
  • Taught customers about the brand in order to pique their interest in the company's mission and values.
  • Accomplished in 2021.
  • Administered shift-specific training plans.
  • Answered 6 calls per 18 months to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Boosted point-of-sale impulse buys by 59%.
  • Was thorough and professional in my responses to all customer inquiries.
  • Collaborated in cross-functional team initiatives with neighboring stations, cutting shared operational expenses by 54%.

Summaries

  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Consistently exceeded inventory audit standards.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted loyalty card enrollments by 52% in 2023.
  • Achieved Excellence Award for excellence in service and store management. Known for efficiently managing daily cash and card transactions while ensuring product availability and customer satisfaction.
  • Adept at offering product assistance.
  • Achieved sales growth.
  • Achieved a 15% resolution rate on first interaction.
  • Offering 18 years of Miscellaneous experience.

Accomplishments

  • Led store cleanliness initiatives, achieving Six Sigma compliance in sanitation and safety inspections.
  • Managed reconciliation of daily sales and fuel inventory, maintaining a variance of less than 5.
  • Consistently maintained accurate inventory of fuel and shop products, reducing discrepancies by 42%.
  • Worked collaboratively with management to adjust staffing levels, reducing overtime costs by 49%.
  • Promptly completed customer orders and payment processing, reducing average transaction time by 83% seconds.
  • Maintained fuel station security by liaising with local authorities, decreasing security incidents by 25% over 6 months.
  • Monitored and reported on inventory levels, helping reduce stock shortages by 33%.
  • Implemented cross-selling strategies, boosting in-store snack and drink sales by $2 annually.
  • Resolved fuel pump issues quickly and efficiently, reducing downtime by 43% and ensuring continuous service.
  • Consistently exceeded upselling targets for car care products, boosting sales by $14 per month.

Affiliations

  • Association for Convenience & Fuel Retailing
  • Institute of Financial Auditors in Retail
  • American Society of Safety Professionals
  • Convenience & Fuel Retailing Operations Group
  • Rotary International
  • Retail Fuel Systems Safety Professionals Alliance
  • Project Management Institute
  • American Marketing Association
  • Refrigeration and Cooling Specialists Network
  • Association for Computing Machinery

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Fuel Station Attendant - Harbor & Co.
  • Petroleum Marketing Compliance Training - Beacon Labs
  • ServSafe
  • First Aid/CPR Certified
  • CompTIA Security+
  • Certified Safety Professional (CSP)
  • CompTIA A+ Technician

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