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Skills

  • Customer service
  • Business operations
  • Adept with GPS navigation
  • Data collection for route performance reporting
  • Dynamic decision-making based on field conditions
  • Organization
  • Emergency response coordination
  • Travel recommendations
  • Project organization
  • Process improvement

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 8 calls per two years to help customers with their questions and concerns.
  • Collaborated with adventure tour companies.
  • Achieved a zero-incidence rate.
  • Conducted high-altitude acclimatization workshops, reducing altitude sickness incidents by 21%.
  • Achieved growth over a 2019 period.
  • Completed continued certifications like Six Sigma.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Coordinated complex logistics for multi-day expeditions, from managing gear provisions to arranging transportation for groups of up to 11 people.
  • Contributed to full client recovery.

Summaries

  • Collaborative leader with extensive experience.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Boosted technical skills by 75%.
  • Boosted high-end tour package sales by $5.
  • Client-focused Mountain Guide.
  • Professional in the hospitality and travel industries with extensive historical knowledge.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conducted methodical risk assessments.
  • Contributed to a 50% improvement in operational safety.

Accomplishments

  • Developed and revised training materials for wilderness survival courses, leading to a 83% participant increase in year-to-date enrollments.
  • Ensured compliance with all local wildlife and wilderness management regulations by conducting daily assessments during 3-day treks.
  • Established a systemized reporting process for post-trip evaluations and safety assessments, increasing data accuracy by 81%.
  • Streamlined booking and client intake processes, reducing administrative workload by 72% and improving client satisfaction.
  • Executed risk management protocols that resulted in a continuous 24% improvement in operational safety metrics year-over-year.
  • Collaborated with tourism boards from Seattle to promote sustainable outdoor recreational activities, increasing local tourism by 72%.
  • Participated in search and rescue operations, applying firsthand knowledge of local terrain to assist in 50% faster recovery times.
  • Led the procurement process for essential climbing gear and developed trip budgets, cutting overall costs by 28% without compromising safety.
  • Researched and mapped unexplored alpine regions, offering new experiences to clientele and boosting business by 66% in 2023.
  • Resolved product issue through consumer testing.

Affiliations

  • American Alpine Club
  • Outdoor Leadership School
  • Association for Challenge Course Technology (ACCT)
  • National Association of Social Workers
  • U.S. Army Mountain Warfare School
  • Outdoor Industry Association (OIA)
  • Wilderness Medicine Institute (WMI)
  • American Society of Safety Professionals
  • International Federation of Mountain Guides Associations (IFMGA)
  • Society of Women Engineers

Certifications

  • Backcountry Rescue Specialist Certification - Beacon Labs
  • CompTIA A+ Technician
  • Hypothermia and Heat Illness Prevention Training - procedure
  • CPR and AED Certification - Vantage
  • Advanced Wilderness First Aid (AWFA) - Northwind
  • Certified Mountaineering Instructor - Lakeside Partners
  • Salesforce
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Proficiency in Avalanche Level 2 Certification - American Avalanche Institute (AAI)

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