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Skills

  • Client confidentiality and ethical standards
  • Community Engagement Initiatives
  • Compliance with state licensing regulations
  • Client De-escalation Techniques
  • Data-driven decision making
  • Records maintenance
  • Facility oversight
  • Judicial support navigation
  • Staff supervision
  • Cross-functional team collaboration

Work Experiences

  • Addressed substance abuse and mental health awareness.
  • Implemented new hire training to help employees improve their skills and start conversations about task prioritization.
  • Achieved a 41% reduction in paperwork errors.
  • Promoted capital components of various framework rates by identifying and implementing strategies to improve current residential facilities.
  • Achieved a 54% increase in volunteer participation through a community advocacy-based recruitment campaign that highlighted local success stories.
  • Checked the pharmacy area on a regular basis to make sure it was kept tidy, clean, and debris-free.
  • Achieved zero deficiencies in annual audits.
  • Achieved a 75% reduction in homeless individuals.
  • Collaborated with metric professionals.
  • Pushed for improvements in process, efficiency, and quality, which resulted in a 3% increase in patient discharge times.

Summaries

  • Conflict resolution, records management, and stakeholder engagement are among my specialties.
  • System and standard have a proven track record.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Social Services Manager.
  • Established Pharmacy Manager with experience working with people of all ages and personalities, as well as knowledge of regulatory requirements.
  • Looking for a position as a Pharmacy Manager with Cedar Works.
  • With a successful career history spanning more than 4 years, I am confident in my abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Social Services Manager is a hardworking and dependable Social Services Manager who excels at cross-functional collaboration and vendor management.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Successfully lobbied for legislative changes that increased state funding for family counseling services by 62%.
  • Introduced a cost-effective resource allocation system, reallocating $16 toward mental health programs and reducing service waitlists by 62%.
  • Recommended data-informed service adjustments that improved client safety outcomes by 52% over several months.
  • Organized community outreach events that led to 3 new program enrollments and enhanced public awareness around available social services.
  • Achieved OSHA to enhance team competencies in trauma-informed care, improving service outcomes for trauma-experienced clients.
  • Guided the development of a new substance abuse recovery program that improved retention rates by 32% within three years.
  • Spearheaded the implementation of culturally responsive service policies that increased client satisfaction for minority groups by 54%.
  • Developed a multi-disciplinary collaboration between healthcare providers and social services, improving overall client health outcomes by 19%.
  • Designed and implemented a workforce development program for underserved youth, achieving a post-program employment rate of 72%.
  • Led efforts to reduce agency operational costs by 34%, reallocating funds to expand emergency housing assistance programs.

Affiliations

  • Participated in ongoing training with the National Council for Behavioral Health’s Trauma-Informed Care Certification Program
  • Affiliate Member, Council for Affordable and Safe Housing Program
  • Volunteer Mentor with metric Foster Youth Support Program since 2022
  • Regular contributor, Social Work Leadership Daily e-newsletter
  • Certified Social Services Administrator, Six Sigma, by the Social Work Leadership Institute
  • Lead Facilitator, Family and Community Resilience Workshops in partnership with Cedar Works in 2019
  • Field Instructor, School of Social Work Practicum Program at method, 2018-2021
  • State Licensing Consultant, Regional Child Welfare Service Oversight Committee
  • Accredited member, National Organization of Human Services (NOHS), focusing on human services standards
  • Member, American Public Health Association (APHA) Public Health Social Work Section

Certifications

  • Association for Project Management (APM)
  • Microsoft Office Specialist (MOS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Trauma-Informed Care Certification - Northwind
  • Certified in Volunteer Administration (CVA) – Council for Certification in Volunteer Administration
  • Adult Mental Health First Aid (MHFA) - metric
  • Certified Housing Counselor - metric
  • Diversity, Equity, and Inclusion (DEI) Leadership Certificate - standard
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)

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