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Skills

  • Crisis intervention management
  • Policy advocacy and government relations
  • Fundraising and major donor development
  • Emergency response coordination
  • Compliance with state licensing regulations
  • Data-driven decision making
  • Client Satisfaction Improvement Strategies
  • Healthcare delivery
  • Judicial support navigation
  • Client satisfaction maintenance

Work Experiences

  • Added services like process, initiative, and metric to diversify the facility's offerings.
  • Communicated with patients with compassion while maintaining the confidentiality of their medical information.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Taught pharmacy assistants about medication help, ordering, and insurance issues.
  • Assisted families following natural disasters in Austin.
  • Built an integrated care model.
  • Achieved targeted service delivery.
  • Achieved 14 savings in administrative costs annually.
  • Achieved a 54% increase in volunteer participation through a community advocacy-based recruitment campaign that highlighted local success stories.
  • Achieved a 56% reduction in repeat cases.

Summaries

  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Established Pharmacy Manager with experience working with people of all ages and personalities, as well as knowledge of regulatory requirements.
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Looking forward to taking on a new challenge with a successful team.
  • Social Services Manager with stakeholder engagement and workflow optimization abilities.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Stakeholder engagement in program settings and client relations in project management settings.
  • With a successful career history spanning more than 4 years, I am confident in my abilities.
  • Effective at increasing revenue, team productivity, and policy compliance in order to keep the facility running at a profitable and sustainable level.
  • Social Services Manager and team leader with 18 years of experience in program settings.

Accomplishments

  • Facilitated interagency cooperation that streamlined service delivery, reducing the average case resolution time by 33%.
  • Spearheaded the implementation of culturally responsive service policies that increased client satisfaction for minority groups by 54%.
  • Created a collaborative taskforce to tackle homelessness, integrating housing, healthcare, and employment services and reducing homelessness by 61% in Phoenix.
  • Designed and implemented a workforce development program for underserved youth, achieving a post-program employment rate of 72%.
  • Implemented a data-driven approach to service delivery, using analytics to identify gaps that reduced client resolution wait times by 54% over one year.
  • Streamlined the case management process by introducing new software, reducing manual case handling errors by 44%.
  • Established performance metrics and benchmarks for the social services team, resulting in an increase in the productivity of casework by 25%.
  • Introduced a cost-effective resource allocation system, reallocating $16 toward mental health programs and reducing service waitlists by 62%.
  • Supervised a team of 11 case managers, improving service response times and client satisfaction metrics by 51%.
  • Developed a multi-disciplinary collaboration between healthcare providers and social services, improving overall client health outcomes by 19%.

Affiliations

  • Certified Crisis Intervention Trainer by framework, obtained in 2017
  • Member, National Association of Social Workers (NASW) since 2017
  • Judicial Social Services Liaison for method Courts, overseeing compliance with state regulations, 2018-2015
  • Affiliate Member, Council for Affordable and Safe Housing Program
  • Certification in Implementation Science for Social Services Organizations, received in 2022
  • Facilitated workshops on Crisis Intervention and Trauma Response for community support networks, 2022
  • Regular contributor, Social Work Leadership Daily e-newsletter
  • Certified Social Services Administrator, Six Sigma, by the Social Work Leadership Institute
  • Member, American Public Health Association (APHA) Public Health Social Work Section
  • Advisory Board Member, metric Coalition for Homelessness in Seattle

Certifications

  • Certificate in Child Protective Services - Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certified Addictions Professional (CAP) - Harbor & Co.
  • Human Services Board Certified Practitioner (HS-BCP) - metric
  • First Aid/CPR
  • Conflict Resolution in Social Work Certification - system
  • Diversity, Equity, and Inclusion (DEI) Leadership Certificate - standard
  • Salesforce

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