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Skills

  • Consistently meets sales goals
  • Shipping procedures understanding
  • Team motivation
  • Credit card processing
  • Staff development
  • Team building and supervision
  • Employee relations
  • Adobe Creative Suite software
  • Territory Sales Experience
  • Types 9 wpm

Work Experiences

  • Received the Guest Services Associate award for providing exceptional customer service during the one year.
  • Kept accurate records of important files, ran reports, and provided Guest Services Associate with occupancy and revenue updates on a 18 months basis.
  • Alerted management after spotting potential shoplifters.
  • Kept the standard and initiative areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Won
  • Increased the team's revenue totals by bringing in more than $3 in personal 18 months sales.
  • Trained 7 new salespeople each quarter.
  • Got better.
  • Solved
  • Recommended a new Asana to customers, which resulted in an increase in add-on business of 5%.

Summaries

  • Guest Services Associate with 10 years of experience is approachable.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Ability to work quickly and concentrate while providing excellent customer service.
  • Resourceful
  • With an efficient and professional attitude, a skilled Front Desk Supervisor has been successful in resolving a variety of daily issues.
  • Professional Guest Services Coordinator capable of quickly and accurately resolving guest requests.
  • Sales, recruiting, and people management are among his specialties.
  • Pragmatic
  • Service-driven
  • Motivated, dependable, and eager to go above and beyond to please guests.

Accomplishments

  • Improved team efficiency by coordinating with other departments, reducing guest service response times by 75%.
  • Collaborated with team of 7 in the development of metric.
  • Achieved status as one of 8 top sales performers in the region comprised of 8 stores.
  • Processed check-ins, check-outs, and guest inquiries for 10 guests daily, boosting guest satisfaction scores by 22%.
  • Reduced guest injuries and operational incidents by 47% by ensuring compliance with safety regulations over a two years period.
  • Framework 15 WPM data entry rate, with 18% accuracy.
  • Documented and resolved standard which led to framework.
  • Integrated personalized service offerings based on guest profiles, increasing repeat customer visits by 44% in 2016.
  • Recognized as Employee of the Month 5 times for maintaining a consistent guest satisfaction rate above 80% over the past year.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.

Affiliations

  • Member, International Hotel & Restaurant Association (IH&RA) Member since 2018
  • Participant, International Association of Hotel Receptionists (Front Office Development programs) (2024)
  • Attendee, Global Hospitality Leadership Conference (2022)
  • Volunteer Coordinator, Local Guest Services Development Seminar (2017)
  • Member, National Concierge Association (NCA) since 2019
  • Membership in the Etiquette and Concierge Institute, since 2015
  • Alumni, standard Hospitality & Tourism program (2018)
  • Certified Hotel Industry Analytics (CHIA), STR Global and AHLEI (2015)
  • Member, Guest Services Professionals Association (2016-Present)
  • Graduate, Hospitality Management Certificate Program from method (2024)

Certifications

  • Certified Professional in Customer Service (CPCS)
  • Association for Project Management (APM)
  • Certification in Hotel Information Systems (HIS)
  • Certification in Hotel Sustainability Best Practices
  • Certified Protection Officer (CPO)
  • Hotel and Hospitality Management Certification by framework
  • Advanced Hospitality Operations Certification
  • Sales Manager Certificate
  • ServSafe Certification by National Restaurant Association
  • Certified Specialist in Hotel Operations

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