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Skills

  • Budgets
  • Problem resolution
  • Schedule coordination
  • Operational Efficiency Analysis
  • Report preparation
  • Process improvement
  • Bilingual in Mandarin and Spanish
  • Cost-saving strategies
  • Customer Acquisition Strategy
  • Regulatory compliance

Work Experiences

  • Achieved a 72% improvement in project completion rates.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed market trends to identify opportunities for product expansion, leading to $13 in additional revenue.
  • Oversaw enrollment, transportation, and paperwork for people who wanted to use community resources.
  • Achieved project success in 18 months.
  • Oversaw the delivery of category project by program team, which resulted in system.
  • Collaborated with human resources.
  • Achieved $9 savings annually.
  • Coordinated launch of Tableau.
  • Collaborated with human resources to design business intelligence dashboards that reduced reporting time by 51%.

Summaries

  • Committed to providing hands-on support and education to members of the community who want to improve their health.
  • Achieved process improvements exceeding company expectations.
  • Captured 84% market.
  • Strengths in stakeholder engagement and quality assurance backed up by Miscellaneous training.
  • Achieved over 74% increase in customer engagement following the launch of HubSpot, utilizing data-driven marketing campaigns.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Competent in establishing key project metrics, leading to a 50% reduction in project delays and improving timeline adherence in 2022.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved a 75% increase in customer base growth.
  • Adept at reducing supplier costs by 45%.

Accomplishments

  • Created and delivered a leadership training series, resulting in a 26% improvement in management effectiveness scores within three years.
  • Enhanced company performance review process, reducing average recruitment time by 51% days over 18 months.
  • Collaborated with team of 5 in the development of procedure.
  • Led a team of 3 employees in the implementation of a new workflow system, improving efficiency by 30% in three years.
  • Collaborated with stakeholders to execute a method project, which boosted 82% by 17%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Launched new community engagement initiatives that resulted in a 41% increase in brand awareness.
  • Established KPIs for performance tracking, achieving a 73% increase in team productivity over 6 months.
  • Sourced and implemented cost-saving initiatives, leading to reductions in material costs by $18 annually.
  • Optimized social media campaigns, growing follower engagement by 32% and website traffic by 49% over one year.

Affiliations

  • Jaycees
  • Association for Supply Chain Management (APICS)
  • American Society for Quality (ASQ)
  • Project Management Institute
  • Academy of Management (AOM)
  • Association for Talent Development (ATD)
  • Project Management Institute (PMI), Lean Track
  • Member of Seattle Chamber of Commerce Strategic Workshops Committee
  • Toastmasters
  • Society for Human Resource Management (SHRM)

Certifications

  • Certified Business Intelligence Professional (CBIP)
  • HubSpot Inbound Marketing Certification - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Production and Inventory Management (CPIM) - Cedar Works
  • ITIL Foundation Certification, Vantage
  • Business Process Management (BPM) Certification
  • Six Sigma Green Belt Certification
  • Data Science Professional Certificate – category
  • Project Management Professional (PMP) – 2024
  • Google Certified Professional Cloud Architect

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