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Skills

  • Administrative support
  • Payroll and budgeting
  • Sorting and labeling
  • Business correspondence
  • Documentation and control
  • Transcription and dictation
  • Office administration
  • Writing reports
  • Customer relations and communications
  • Database administration

Work Experiences

  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $14.
  • Provided initiative software support and training to the entire office, including troubleshooting and optimization.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Updated the program's initiative information in the tracking system.
  • Wrote extremely precise internal and external letters and memos.

Summaries

  • Expert at locating and resolving inconsistencies.
  • Offering 17 years of experience in customer relations management.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Precise and well-organized, with a thorough understanding of system offices and Power BI applications.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Senior Administrative Clerk with 4 years of experience assisting with framework program coordination and implementation.
  • Team player who is knowledgeable in client relations and risk assessment.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.

Accomplishments

  • Coordinated and prepared quarterly performance reports for senior leadership, contributing to a 36% improvement in project accountability.
  • Streamlined the department’s filing system, reducing retrieval times by 45% through the implementation of a comprehensive digital archiving solution in 2018.
  • Implemented a new email communication tracking process, allowing the executive team to maintain organized and timely correspondence with key clients and vendors.
  • Implemented an automated document management system, reducing paper consumption by 70% and saving the company $15 annually.
  • Documented and resolved process which led to procedure.
  • Devised a new system for tracking office budget allocations using Adobe Creative Suite, improving financial reporting accuracy by 20%.
  • Processed a high volume of employee timesheets and expense reports for 13 staff, ensuring 100% compliance with both internal policies and labor regulations.
  • Coordinated interdepartmental projects and initiatives, aligning team efforts and enhancing productivity by 80% through effective prioritization and communication.
  • Standardized department processes for administrative tasks which resulted in a 66% increase in time efficiency for day-to-day operations.
  • Organized travel itineraries using Power BI, facilitating arrangements within budget and reducing departmental travel expenses by $15 annually.

Affiliations

  • American Medical Informatics Association
  • Toastmasters
  • Office Dynamics International (ODI)
  • International Council of Nurses
  • Certified Administrative Professional (CAP) Credential
  • Society of Women Engineers
  • Association of Executive and Administrative Professionals (AEAP)
  • National Association of Social Workers
  • International Association of Administrative Professionals (IAAP)
  • National Contract Management Association (NCMA)

Certifications

  • Certified Administrative Professional (CAP) by International Association of Administrative Professionals (IAAP)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP) by program
  • Certified Professional in Supply Management (CPSM) by ISM
  • Apple Certified Associate (ACA)
  • Event Management Professional Certification by Lakeside Partners
  • Certified in Planning and Inventory Management (CPIM)
  • Certified Supply Chain Professional (CSCP) by APICS
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Management Accountant (CMA) by Institute of Management Accountants (IMA)

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