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Skills

  • Collaboration with community organizations
  • Developing client-focused outreach programs
  • Operational improvement
  • Effective communication skills
  • Affordable medical care arrangement
  • Customer service
  • Effective time management
  • Appeals hearing advocacy
  • Process improvement
  • Client confidentiality and HIPAA compliance

Work Experiences

  • Achieved 41% higher approval rates.
  • Assisted during framework.
  • Arranged affordable medical care for 8 clients.
  • Communicated with people from various cultures and backgrounds during the application process.
  • Chose qualified applicants to refer to potential employers for job placement.
  • Assessed eligibility for Medicaid.
  • Achieved results in Denver.
  • Collaborated with community partners to streamline referral processes, improving client access to housing resources by 27%.
  • Advised clients on budgeting and financial literacy, leading to long-term benefit retention and self-sufficiency for 15 participants.
  • Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.

Summaries

  • Committed to client advocacy, leading a caseload of 10 applicants monthly, ensuring accurate benefit determinations and reducing processing time by 40%.
  • Within Community and Public Service, senior Benefits Eligibility Social Worker and outstanding performer in vendor management and quality assurance.
  • Certified in trauma-informed care, having reduced client anxiety by 30% during application processes, creating a more supportive and user-friendly experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with experience in job interview techniques and Tableau who is responsive and dependable.
  • Collaborated with 6 local nonprofit organizations.
  • Awarded Employee of the Year.
  • Collaborative professional with leadership experience.
  • Clear understanding of vendor management and project management as well as performance reporting training.
  • Employers and community organizations are contacted to identify job opportunities for clients.

Accomplishments

  • Guided clients through the application process for Medicaid, SNAP, and housing assistance, contributing to office goal of procedure approvals within 2015.
  • Collaborated with community agencies to provide 5 low-income families with housing assistance, resulting in a 49% increase in secure housing placements.
  • Coordinated outreach efforts targeting underserved populations, increasing participation in benefits programs by 37% across the Southwest.
  • Conducted case audits to ensure ethical compliance, resulting in a 15% reduction in documentation errors and audit findings.
  • Developed a cross-training program for staff members on different state benefit programs, reducing client wait times by 27%.
  • Utilized case management software metric to document client interactions and track progress, ensuring compliance with state regulations and minimizing case discrepancies by 51%.
  • Established partnerships with local non-profits to enhance resource availability, leading to a 82% increase in client satisfaction and service utilization.
  • Prepared and submitted grant proposals for additional funding, securing $213,000 for expanded services that impacted 2 families positively.
  • Documented and resolved standard which led to category.
  • Designed and facilitated training programs for new staff on eligibility assessments, thereby decreasing onboarding time by 15 weeks.

Affiliations

  • American Medical Informatics Association
  • Public Welfare Foundation–Social Welfare Team
  • Association of Community Organizations for Reform Now (ACORN) Social Work Chapter
  • American Society of Safety Professionals
  • Coalition for Housing and Homelessness Seattle
  • Project Management Institute
  • National Association of Disability Examiners (NADE)
  • Society for Community Research and Action (SCRA)
  • Society of Human Resource Management
  • National Low Income Housing Coalition (NLIHC)

Certifications

  • CompTIA A+ Technician
  • Licensed Clinical Social Worker (LCSW)
  • Certified Public Accountant
  • Certified Social Work Case Manager (C-SWCM)
  • National Association of Social Workers (NASW) Membership
  • Microsoft Certified Systems Engineer (MCSE)
  • Substance Abuse Counseling License by Ohio
  • Certified in Public Health (CPH) by National Board of Public Health Examiners
  • Nonprofit Management Certification by framework
  • Case Management Society of America (CMSA) Member Certification

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